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nanonymous
Copper

DELL XPS 13 9343 Critical Kernel-Power Error

HI. Config:

OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-CN3H81K
System Manufacturer Dell Inc.
System Model XPS 13 9343
System Type x64-based PC
System SKU 0665
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2195 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A11, 12/8/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
User Name DESKTOP-CN3H81K\lucas
Time Zone Tokyo Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.60 GB
Available Physical Memory 5.22 GB
Total Virtual Memory 9.48 GB
Available Virtual Memory 7.13 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Always same pattern, infrequent to very frequent:

Computer shuts down or goes into sleep mode without touch press while regular app use (no usage pattern),

critical error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event ID 41 Kernel-Power.

Then different errors without pattern, except one exactly after the critical one:

The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0. Kernel-PnP, Event ID 219.

Installed all recent drivers three times over, did and did a fresh w10 reset.

Noteworthy: device was shipped with probably defect bluetooth, bluetooth device does not show up in BIOS or Device Manager.

Cheers

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