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aliirawan
1 Copper

DELL XPS 13 9350, adapter Plugged In, Not Charging

I just bought a Dell XPS 13 9350 5 days ago

Battery cant charging.

1. I have update to latest BIOS 1.4.18

2. I make sure using the Dell Baterry comes within the same box when I bought, it's written 45W

What should I do or diagnose ?

It's a new laptop anyway.

It's very unpleasant, to buy a new laptop, with AC adapter that cannot charging

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1 Reply
9 Rhodium

RE: DELL XPS 13 9350, adapter Plugged In, Not Charging

With a system this new, if it was purchased from Dell, call and arrange a DOA exchange.  If it was purchased from a retailer, most allow 7-14 days - return it for replacement.  There is little sense troubleshooting and repairing a brand new system that's defective.

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