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peteryoo12
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DELL XPS 13 9350 booting issues

I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.

I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.

Does anyone know what to do about this?

Also, how long does it usually take to get technical help?

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1 Reply
Moderator
Moderator

RE: DELL XPS 13 9350 booting issues

Hi PETERYOO12,

Are there any bluescreens / system crashes? Is there any damage on the system?

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 

If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
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