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Burak Sarikaya
1 Copper

DELL XPS 13 9350: no WiFi, when Bluetooth is turned on

Good evening,

since i bought my DELL XPS 13 9350 im facing several Wireless problems. The build in DW 1820A is really weak. But the biggest Problem is, that i just cant establish moderate Internet-Speed, when Bluetooth is turned on. Everytime, when BT is turned on, the WiFi Speed just decreases to a Level, at which not even the Google page can be opened. DELL Germany send me a new DW 1820A, but the same Problem is occuring with the new Card.

However, now DELL Germany send me an Intel 18260. The WiFi-Speed increased compared to the DW 1820A. Furthermore, when BT is turned on, the WiFi Speed is stable. However, the BT has another Problem: While BT devices are shown as connected with the Notebook, they dont work really well. Headset dont stream Audio properly. After 30 seconds the Audio just is not streamed anymore, while the device is still connected.

If someone knows any solution, i would be very grateful. 

The newest Drivers are installed for the Intel 18260 and (i think) all Drivers and apps for the old DW 1820A are deinstalled (Network and BT-Drivers, Wissdom? Bluetooth app, DW WLAN Card app).

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3 Replies
Moderator
Moderator

RE: DELL XPS 13 9350: no WiFi, when Bluetooth is turned on

Have you had a chance to download drivers directly from Intel to see if it changes anything on the BT connection? Also, what version of Windows is the system on?


Best regards,

Brad

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Burak Sarikaya
1 Copper

RE: DELL XPS 13 9350: no WiFi, when Bluetooth is turned on

Hi Brad,

yes i also tried it with drivers directly from Intel. But this doesnt change anything. Right now, Windows 10 Version 1703 is installed on my XPS.

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Moderator
Moderator

RE: DELL XPS 13 9350: no WiFi, when Bluetooth is turned on

Can you Private Message me your Service Tag (please do not post it in the thread)? I will try to see if I can find anything else we can try and get back early next week. If anything changes please let me know.


Best regards,
Brad

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