rohit13hooda
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DELL XPS 15 9560 dead

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Hi All,

Here is what happened

1) I bought a DELL XPS 15 9560 few days ago.

2) Today, the system prompted for some pending updates and restart, so, I went ahead and re-started it.

3) After reboot and installing updates, there is no network connection. The system says, there are no connections available. I checked the networking device, there are no errors and everything is fine. 

4) I read online that there might be an incompatible driver which got installed as part of the update which is resulting in the networking (WiFi) driver to not work correctly.

5) So, I decided to reset the system to factory defaults.

6) Upon resetting the system to factory defaults, it is not booting at all. A blue screen comes windows (BSOD) and mentions on an error code: INACCESSIBLE BOOT DEVICE.

After step 3 I did run diagnostics on the system and there was a failed test:
How should I proceed to resolve this?

Linear Read Test
Test Started 4/15/2017 4:07:37 PM
Error Message: There was an error reading sectors 12775424 through 12779519. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13070336 through 13074431. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13074432 through 13078527. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13172736 through 13176831. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13176832 through 13180927. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13180928 through 13185023. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13185024 through 13189119. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13189120 through 13193215. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13193216 through 13197311. 4/15/2017 4:07:45 PM
Error Message: There was an error reading sectors 13197312 through 13201407. 4/15/2017 4:07:45 PM
Error Message: Maximum errors of 10 exceeded. Canceling test. 4/15/2017 4:07:45 PM
Test Finished: Failed (Error code: WSD02-1IE)
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1 Solution

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9 Rhodium

RE: DELL XPS 15 9560 dead

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Run the Dell diagnostics on the hard drive (or SSD) - it looks like the drive is bad.  If you see a failure code beginning with 2000-0142 or similar, the drive is bad.  It's up to you whether to accept a repair (replacement drive) or ask for a replacement system (which you can do for the first 30 days after the system ships).

To get to the diagnostics, F12 at powerup.

16 Replies
Saltgrass
4 Ruthenium

RE: DELL XPS 15 9560 dead

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Depending on your system and its age, doing a factory reset may have put it almost anywhere.

For now, do you have any recovery or install media you could boot to?  If not, download the Win 10 install media or possibly an OS image from Dell.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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rohit13hooda
1 Nickel

RE: DELL XPS 15 9560 dead

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The system is about a 8 days old. Let me try to get a new  OS image from Dell, however, I am afraid that will be no good either.

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9 Rhodium

RE: DELL XPS 15 9560 dead

Jump to solution

Run the Dell diagnostics on the hard drive (or SSD) - it looks like the drive is bad.  If you see a failure code beginning with 2000-0142 or similar, the drive is bad.  It's up to you whether to accept a repair (replacement drive) or ask for a replacement system (which you can do for the first 30 days after the system ships).

To get to the diagnostics, F12 at powerup.

rohit13hooda
1 Nickel

RE: DELL XPS 15 9560 dead

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Running DELL diagnostics from the BIOS on the SSD didn't reveal any errors. However, a hardware scan from SupportAssist failed with the earlier mentioned (in the original post) error.

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LSUFAN51
5 Rhenium

RE: DELL XPS 15 9560 dead

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I'd suggest you run chkdsk /f /r in the command prompt(Admin) and see if that will make a difference. Please right click the windows logo, select Command Prompt (Admin), type chkdsk /f /r and then enter.

UNMOUNTABLE BOOT VOLUME and INACCESSIBLE BOOT DEVICE

EDIT:

9 Rhodium

RE: DELL XPS 15 9560 dead

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You need to make sure you ran the extended test (which shows up after the quick tests run).  The quick test does not do a read on the entire device.

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rohit13hooda
1 Nickel

RE: DELL XPS 15 9560 dead

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On boot up, this is where I am stuck - I am unable to get past this. Whatever recovery option I try - it ends up here.

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LSUFAN51
5 Rhenium

RE: DELL XPS 15 9560 dead

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1. Power off system.

2. Power on system, quickly start tapping F12 key continuously until you see the Preparing one time boot menu in the top right corner of the screen. In boot menu, stroll down to Diagnostic and then click it. After quick tests, click Hard drive, and then Thorough Test Mode ( Extended Test), see image below:

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rohit13hooda
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RE: DELL XPS 15 9560 dead

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Thanks, already did that. It doesn't report any errors.

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