lilykong1989
1 Copper

DELL XPS 15Z border damage, who's responsibility? Customer? Concerning Dell's laptop quality and after sale service.

I brought Dell XPS 15z last October, when I got this laptop I saw there was a little area that out of stick in the right border. I didn't care that much because I trust the dell's quality and I believed that border will not lost glue again. But 4 months later I realized that the border begin losing the stick for a large area.

I had to contact dell service and asked for repairing it. To my surprise dell said this damage is not under the standard warranty and I should pay for all the cost of repair or replacement.

I am so disappointed because I believed in dell's laptop quality, but now I got a nature damage and dell doesn't take this responsibility at all.

I don't think this is out of the standard warranty because this damage was not caused by myself but the quality of dell's laptop. 

I really don't know what I can do now.

0 Kudos
1 Reply

Re: DELL XPS 15Z border damage, who's responsibility? Customer? Concerning Dell's laptop quality and after sale service.

Hi lilykong1989,

I will be glad to help you. I request you to send me the system service tag through private message. I can check and let you know what needs to be done.

To send private message, click on my name and select start conversation.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

0 Kudos