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Seby86
1 Copper

DELL XPS 17 L702x broken hinge

Hello,

some time ago, i noticed problem with left hinge, which destroyed front trim LCD Bezel, not sure yet about back lid. Now i am searching for replacement to front trim and Back cover Lid with hinges since i am out of warranty already since march.

I found replacements, but... cover seems to be for dell xps with 3D function, and my does not have it. Question is: will this back cover lid still be good for my DELL without 3D? I am quite desperate to change it, cause i cannot close my lid anymore in state it is now and i must order it from quite far away, since it's hard to get it in my country.

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16 Replies
Eng4244
1 Copper

RE: DELL XPS 17 L702x broken hinge

For anyone else with this problem, I've just gone through the same thing and used the 3D Cover, Part No.P5KGW to replace the  existing cover, Part No. 1V0WH (non-3D). It's an identical fit but has a WAN antenna built in.

The hinge screws came loose on mine and destroyed the mounting posts.

Trust this helps.

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Twigleaf
1 Copper

RE: DELL XPS 17 L702x broken hinge

ENG4244 ,   I just had this happen to me.  The left hinge seemed to sieze up, and when I tried to shut the display screen, it broke the front  Bezel  .    

I am, still under warranty , so I am going to be giving Dell a call to see if a repairman can come out and fix it with some new hinges.

When you mentioned, that the 3D Bezel had a WAN antenna in it, are you sure that is specific to the Bezel part itself?  The Bezel should just be a cosmetic cover.  The mounting brackets around the screen would have the necessary antennae mounts in it.   I am just asking, because I know there are 3 types of Bezels for this laptop.  A plain bezel, a 3D bezel, and a touchscreen Bezel.  the WLAN antenna is definetly important for me, so this confuses me, on why/etc it is on the Bezel, rather than the lid/cover .  I would definetly need to make sure what I buy, if I choose to fix this myself.   I don't want to ship this laptop away, for a week if I can avoid it, and replacing the hinges/bezel shouldn't be too hard as long as I have the correct parts.

Thanks !

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Eng4244
1 Copper

RE: DELL XPS 17 L702x broken hinge

Twigleaf,

In my previous post, I referred to the cover, not the bezel. The bezel is the trim piece that snaps around the perimeter of the cover and as far as I know they are all the same on the L702X.

In my case (non 3D screen) my original cover had only a WLAN antenna installed. The wires to this are routed though a channel inside the RHS of the cover to the antenna that is situated inside the front edge of the cover.

The replacement cover I used (described as being applicable to the 3D model) had a second WWAN antenna installed in addition to the WLAN antenna. The wires to this are routed through a channel on the LHS of the cover to the WWAN antenna also located inside the top edge of the cover. (Both antennas are located under the non-metallic top section of the cover).

I also thought my bezel had broken since the LH hinge had become partially detached from the cover anchoring posts and pushed the bezel away from the corner. However, this was not the case and only removing the cover showed the true extent of the damage. The hinge and screen mounting posts had completely pulled away from the cover on the LHS, The screen mount was also cracked at the lower left mounting flange where the hinge had obviously been loose and was flexing.

I had a technician look at this and he attributes this problem to the hinge attachment screws loosening over time. The RH hinge screws were also found to be loose. Unfortunately it appears to be a common problem.

Although I purchased a new bezel, the original has been refitted OK. New hinges came with the new cover and the entire assembly was an exact fit. However, extra care was paid to properly securing the mounting screws.

Trust this clarifies.

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aqeel318
1 Copper

RE: DELL XPS 17 L702x broken hinge

Hi ENG4244,

So, it seems that this problem has the ability to reoccur for many users, as the exact same thing happened to me. I am sure that I have to buy a replacement for the front bezel. Also, I can see the screen mounting post (left) broken. But I am really unsure about the further extent of damage, as the hinge also seems locked. I am also not sure if there is a problem with the back cover (silver) as the screws from the hinge to silver cover are also detached. LCD screen itself seems fine as I am writing this post from the same laptop 😛 (although I can't close its door). You wrote in your post that you bought the entire assembly with hinges and cover, can you be kind enough to share the link where you bought it? Living in germany, its kind of hard to buy it here. And would buying the whole assembly mean that it will include the screws and mountings? Thanks in advance.

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Eng4244
1 Copper

RE: DELL XPS 17 L702x broken hinge

Sorry to hear of your problems. It seems to be related to poor design, the hinge screws come loose and the mounting posts break, although it's not unique to this particular model.

You will have to search on the Internet (ebay) for replacement parts. I purchased a new bezel from an ebay supplier but I was lucky enough to find a complete lid assembly advertised locally by a private seller. Unfortunately that doesn't help you but you should be able to find the parts you need elsewhere.

Best of Luck

Eng4244

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stevenagy89
1 Copper

RE: DELL XPS 17 L702x broken hinge

Hi, someone else here with the same problem. Love my l702x, it is in mint condition, except for the LCD cover that was ripped to pieces by the loosening screws on the left hinge.

I have a non-3D full HD display. Just for my understanding, the cover for the 3D-version would be a suitable replacement, then? And will I need to match that cover with a 3D-ready bezel, or will my current non 3D-bezel serve? It is cracked, but still serviceable.

Sorry if I am repeating the same questions.

Thanks,

Steve

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Twigleaf
1 Copper

RE: DELL XPS 17 L702x broken hinge

Thanks.  Sorry for late reply.  Things just got worse and worse after the hinge issue.  The original HDD gave me a warning ( with its SMART technology). that it was failing.  This meant it could go out tommorrow, 2 weeks, or a year, but it was failing.   Thank goodness for that warning, as I imaged the drive, and replaced it.  

But, I am still dealing with a laptop with a broken hinge, and a screen I can never close until I fix it.  Your post mentioned most cover kits come with hinges, so that will probably be the way I go.  I was just confused about the Antennae's in there, because that is the entire kit n kaboodle for wireless networking.   Either the screen lid has broken mounting holes, or the base does, and I cannot tell until I rip it down.   It is NOT an easy teardown either.  You basically have to disassemble the guts, just to even get to the mounts for the screen.  So its a 2 hour job just to dissassemble, while carefully doing it with an open screen.  My bezel, is indeed cracked, just cosmetic, and serves nothing but to cover the sides of the screen.  Unless it is a 10 dollar piece, I will just put the old cracked bezel back on it, as it still snaps on.  The left hinge is another story.  Its frozen, and seems to warp the screen cover when I attempt to close the screen, so I assume the lid is the culprit that is broken, and not the base.  The base is even a worse nightmare.

JFYI, a certified DELL tech has worked on my system twice before, and even with him, a simple teardown took anywhere from 45 min to 80 min.   It's built like a rubik's cube, where you have to solve it one part at a time until you get to the part you need to replace.  No rhyme or reason.

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aqeel318
1 Copper

RE: DELL XPS 17 L702x broken hinge

I somehow found the front bezel and the left support for the screen (20 euros only for these two used things). But similar to your case, the left hinge is completely frozen and the housing in the lid cover for the screws related to hinge is also damaged. So, I indeed need the lid back cover along with hinges. Searched the whole internet but could not find any, except for a few which cost more than 200 dollars. So, I am stuck with it and have no idea where to fine these in some affordable range.


But a question, if the exact same thing happens to so many persons, isn't it a design fault? If yes how to make Dell cover it after the warranty expires? A company with such a big name but you end up with such a thing after spending a lot of money.

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Twigleaf
1 Copper

RE: DELL XPS 17 L702x broken hinge

Same boat Steve.  I have just been delaying fixing it.  I have not been able to close my screen in 5 months almost.  It wants to break the LCD screen bends it.  So, I need to tear it down, which is a major process, all starting with one screw to remove the DVD drive.  I just need to find the parts, and Ebay is the only place it seems.  not even Dell sells them, unless you sign either a repair job, or a warranty repair.  Neither of which is price friendly for a 2011/1012 system .   I assume all the Bezels fit, they just look different, due to a camera, etc.  Otherwise, I think the outer lid cover is fairly generic.  I thought I saw 2 models of hinges though.  I don't think you can go wrong with any part that covers the WLAN antennae.  You need to make sure any part you buy has the fittings for the 1/2 antennae that go around the internals of the screen.  This is the entirety of your wireless networking.    There is a reason, when dell fixes these things, they just fix both the Screen Lid cover, and the Base... because they don't always know which part the mounts cracked.  They send a technician out with both parts, and have him just replace all the guts into both the lid and base.  They DO NOT like to deviate from that plan, and will have you on the phone with a supervisor if you alleviate from their repair plans.

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