DELL XPS L502X - HOW DO I KNOW IF THERE IS ANY HARDWARE ISSUE WITH WEBCAM CENTRAL

Hi SRIDARR,

Check if the Webcam is detected in the Device Manager:

Steps to navigate to device manager:

1. Click “start”.
2. Type “Device Manager” in the search box.
3. Select “Device Manager “in the list.
4. Click the Imaging Devices.

If the webcam is detected in Device Manager under Imaging Devices, I recommend you to install the webcam drivers on the computer and try using the webcam.

This link would help you with the installation of webcam: http://dell.to/Zg221D

Please refer this link to troubleshoot Webcam issues: http://dell.to/VVBXBg

If issue persists, the camera needs to be tested using the Dell Diagnostics. 

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Run the Integraded_Webcam test listed under USB section of the Custom Test.

Please post the results.