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dinaqyuki
1 Copper

DELL XPS13 Battery Not Charging

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Hello,

I got myself the Dell XPS13 about 2 months back.  I noticed that the battery does not charge beyond 91%.  How do I fix this issue.

Let me know if anyone here has a clue.

thanks,

Dina

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Dell - Harish M
4 Tellurium

Re: DELL XPS13 Battery Not Charging

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Hi Dina,

Did you try draining the battery and recharging it again? Also let me know if the BIOS has been updated.

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here

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5 Replies
Dell - Harish M
4 Tellurium

Re: DELL XPS13 Battery Not Charging

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Hi Dina,

Reset the calibration of the battery by draining the battery all the way down to 0%.Remove the battery and reseat it and charge it again to check if it charges up to 100%.Also perform a BIOS update from the below link .Please key in the system service tag and the appropriate Operating system to download the BIOS. Kindly revert with the outcome.

http://dell.to/QjjZDA

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here
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vipul patolia
1 Copper

Re: DELL XPS13 Battery Not Charging

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pls remove battery and punting up 2 and 3 hours... after insert battery.....  

http://t.co/SF1lp8z4

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dinaqyuki
1 Copper

Re: DELL XPS13 Battery Not Charging

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This Dell XPS13, is the ultrabook, cannot remove the battery here..!

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Dell - Harish M
4 Tellurium

Re: DELL XPS13 Battery Not Charging

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Hi Dina,

Did you try draining the battery and recharging it again? Also let me know if the BIOS has been updated.

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here

View solution in original post

dinaqyuki
1 Copper

Re: DELL XPS13 Battery Not Charging

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Yes, Draining the battery worked. Thank you.

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