Hi Bart. Any luck fixing? I have the same issue and it is so frustrating. Sometimes the machine has to be hard reset as it crashes completely.
Same story here. Reinstalled everything couple of times, but freezing still occurs. Tried Windows 8.1, Windows 10 - to no avail! Is this occurring only on machines with AMD Video card?
I also have the feeling that despite that cursor is frozen - machine is working in background, because when it fails recover from such a "hang" ( sometimes I wait a minute and then I give up 🙂 ) - I press the power button and it works - laptop shutdowns in a regular manner. Could it be a Catalyst / AMD related only? I knew I could not trust AMD - *** it! I should have ordered a configuration with NVIDIA controller.
I know what you were going through guys , it's so frustration when you buy works station and ending with the problem like that with no support.
But the good news is I fixed my issue there's no mouse lag any more, it's definitely do to AMD Driver
I'm running Windows 10
And a015 BIOS A016 is ok also.
I installed only necessary stuff without Dell ***.
I was backup that clean system and from there I started to instal drivers.If that didn't worked, I was coming back to clean version with backup software (Acronis) and doing everything again.
I can't give you guys all the steps because I went through so many thing that I don't even remember .
Don't instal cristal , I found that's could be one of the reasons for the freeze.
Can you at least give me an idea what did you install from the Dell software? And what do you mean by "cristal" - in the last sentence of your post?
Keep up the good work!
So I installed :
-All chipset drivers
-Mouse and keyboard if you are not using any fancy mouse or keyboard
-AMD drivers from AMD web ,manually don't let software detect your card .pick manually
-Don't install inte power management software
And I think that's all, there's allot ou unnecessary stuff which may have/ or not influence on performance.
Hope that will help you to solve the problem .
Can anybody confirm that they have definitely fixed this issue. I am still fighting with this problem since October. Dell have looked at and already changed MoBo and Video card twice. Problem still occurs on both Win 7 and Win 10. I also have the 4k UHD screen. This is so frustrating!
I have found a workaround. I dropped the resolution on laptop down one notch from 3840x2160 to 3800x1800 and I no longer have cursor lag. Worth a try.
Same problem here with same configuration!! it is very frustrating. I tryed win 7 , win 10, ATi firepro drivers from dell website and amd. All the time I have cursor lag for 1 second.. a lot of time. If I unistall the drivers and use the generic windows graphics.. the problem is gone but it is imposible work with generic graphis from win10.
Dell Please help to us!.
Please see the answer here: http://en.community.dell.com/support-forums/laptop/f/3518/p/19634796/20883383?rfsh=1455641905101
Dell engineering released the below drivers in order to resolve the issue:
Please reply back if you have any feedback on this driver.
Dell Technical Support | Project Sputnik
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