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sharongwhitney
1 Copper

DVD/CD Drive

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Why am I not seeing the DVD I inserted into the CD/DVD mechanism on my new Inspiron 15 5559? Why does not the DVD show up in Device Manager for the computer? This is a brand new computer.

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2 Replies

RE: DVD/CD Drive

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Hi SHARONGWHITNEY,

Thank you for writing to Dell Community Forum.

Please try the steps mentioned in the below link and check if they help:

http://bit.ly/1DzRGa9

Please private message us the service tag of the system along with your email id.

To private message: Click on my DELL-username and send the private message.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
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#IWork4Dell
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sharongwhitney
1 Copper

RE: DVD/CD Drive

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Thank you for answering. I took my computer into Staples and they put a shortcut icon on the desktop. That should help launch my DVDs/CDs in the future. I guess I'm just not used to how Windows 10 does things.

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