DVD/CD Drive

[sharongwhitney]

Why am I not seeing the DVD I inserted into the CD/DVD mechanism on my new Inspiron 15 5559? Why does not the DVD show up in Device Manager for the computer? This is a brand new computer.

[DELL-Akshatha M · Accepted solution]

Hi SHARONGWHITNEY,

Thank you for writing to Dell Community Forum.

Please try the steps mentioned in the below link and check if they help:

http://bit.ly/1DzRGa9

Please private message us the service tag of the system along with your email id.

To private message: Click on my DELL-username and send the private message.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

[sharongwhitney]

Thank you for answering. I took my computer into Staples and they put a shortcut icon on the desktop. That should help launch my DVDs/CDs in the future. I guess I'm just not used to how Windows 10 does things.