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Last reply by 04-13-2011 Unsolved
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DVD Drive not visible

Hi I have an Inspiron N7010 which I started using in Nov 2010. My system has stopped recognising the hardware. I can see it on the system hardware list and when attemping to update the drivers I receive a message stating that the drivers are up to date. When I run the hardware troubleshooter I receive the following message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" Could anyone suggest an idiot proof solution please?
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8 Krypton

BMS39,

 

Try reading...

 

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

or

 

How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista

 

 

Rick


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Hello,

Welcome to the Dell Community Forum.

Sometimes this may have caused if the Upper and lower filters in the registry are corrupted, you can fix it by deleting the upper and lower filters from system registry and restarting the system. 

Steps to locate the upper and lower filters depends upon which operating system you are using. 

If you need help in locating the upper and lower filters, reply with the operating system you are using. I will be glad to help. 

 

-Niranjan

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