DVD drive issue

Hi everyone,

 

I have a dell studio 1555. I am recently facing some issue with my dvd drive. Anytime I insert a DVD with a movie, the autoplay does not run and DVD drive shows the dvd as blank. Can you please help me as what could be the problem. Thanks for your help.

 

Sanjay 

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15 Replies

Re: DVD drive issue

Hi Sanjay,

You may uninstall and reinstall latest firmware for the optical drive. Please follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen.
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’.
  • Click > sign next to ‘DVD/CD ROM drives’.
  • Right click on the entry listed under it and click ‘Uninstall’.
  • Restart the system and insert a movie disk to check if it’s working now.

Please share the operating system and the media player installed. You may install ‘K-Lite Mega Codec’ from the link: http://bit.ly/44R2dh.

Hope this helps. Please feel free to reply for any further assistance.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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Re: DVD drive issue

Hi Amogh,

 

Thanks for replying to my query.

I followed the steps you had mentioned but that did not help. I have tried with few different dvds but it still shows the dvd as blank every time I insert it. I checked the properties of my DVD/CD ROM drive and it says it is working fine, but still I am not able to play any movies on it.

 

My operating system is: Window 7 64-bit

Media player installed is: Media player Classic - Home Cinema and VLC media player.

 

Thanks for your help.

 

Sanjay

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Re: DVD drive issue

Hi Sanjay,

Please paste the screenshot of ‘Device Manager’ with Disk Drive expanded. Please follow the steps below:

  •  Press ‘Windows’ key + R on ‘Desktop’ screen.
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’.
  • Click > sign next to ‘Disk Drives’.

Keep me posted with the results. I will be glad to assist you.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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Re: DVD drive issue

Hi Amogh,

Thank you so much for looking into this issue and helping in resolving this issue.

 

How do I send you the screenshot as I am not able to paste it here.

 

Thanks,

 

Sanjay

 

 

 

 

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Re: DVD drive issue

Hi Sanjay,

Thank you for the response. Below is the screenshot on how to attach images. To reply click on 'Use rich formatting':

 

Once you click on the icon, a window will open. Click on 'Browse' to browse the image. Once the file is uploaded, click on 'Insert':

Keep me posted with the information. I will be glad to assist further.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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Re: DVD drive issue

 Hi

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Re: DVD drive issue

Hi Sanjay,

Thank you for the information. You may install the latest firmware for the CD/DVD drive from the link: http://dell.to/14TtbIc.

Hope this helps. Please feel free to reply for any further assistance. 

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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Re: DVD drive issue

Hi Amogh,

Thanks for help the help. I tried updating the latest firmware, but whenever I run the file (GA11 N_A101.exe) it gives an error message that update has failed with 18 pairs of zeros, I hope I am running the file properly.

Thanks,

Sanjay

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Re: DVD drive issue

Hi Sanjay,

Please share the exact error message you are getting while installing the firmware. Please share te Hardware ID of DVD drive. You may follow the steps below;

  • In ‘Device Manager’, right click ‘HL-DT-ST DVD+-RW GA31N’.
  • Click ‘Properties’.
  • Click ‘Details’.
  • Search for ‘Hardware ID’.
  • Provide the numbers after VEN and DEV.

Keep me posted with the information. I will be glad to assist you.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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