Re: DVD drive issue

 

 

 

 

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Re: DVD drive issue

Hi Sanjay,

Thank you for the information. It seems the updated version is already installed that is why the error is coming. I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:

  • Reboot and press F12 to enter the Boot Menu
  • When the boot device list appears, highlight Diagnostics and press Enter
  • The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
  • In case any hardware component is bad, you will get a corresponding error

Keep me posted with the information. I will be glad to assist further.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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RE: DVD drive issue

Hi Amogh,

 

Thanks for your support.

 

I ran the hardware diagnostic as suggested by you. The system is showing all hardware as PASS; but I am still not able to play any dvd on my system.

The drive details are:

VEN: 8086

DEV: 2929

SUBSYS: 02BE1028

 

Thanks,

 

Sanjay

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RE: DVD drive issue

Hi Sanjay,

Thank you for the information. you may try installing the drivers from the link: http://dell.to/1dJPOCs.

Hope this helps. please feel free to reply for any further assistance.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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RE: DVD drive issue

Hi Amogh,

 

Thanks for your time in helping me resolve this issue.

I downloaded and ran the third and fourth file from the link that you had send, but still I am not able to play any dvd on my system.

 

Thanks,

 

Sanjay

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RE: DVD drive issue

Hi Sanjay,

Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.

Keep me posted with the information. I will be glad to assist you.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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