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DVD driver not working in Inspiron 14z 5423

hi

my DVD driver can't recognize a CD which sits inside it. can anyone tell why?

just to mention, i lately did a format to my computer (software only - windows was reinstalled and all files were deleted), so maybe i got something missing?

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RE: DVD driver not working in Inspiron 14z 5423

It is possible that the CD is damaged. Check if it is scratched severely or not. Other than that you could try updating the drivers for the DVD drive.

Here is a great tutorial: www.tekbrinks.com/.../

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RE: DVD driver not working in Inspiron 14z 5423

Hi OMRYROM,

What is the current OS installed on the system?

Is the ODD recognized in Windows Explorer - does it show up as "DVD drive"? 

If yes, then try a different disc and check if it reads the content. Maybe the disc in concern is bad.

If the drive is not being displayed, then check if there is an "!" mark in device manager and follow this link to resolve the issue - http://bit.ly/2jSg19X

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

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