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johnsnowwww
1 Copper

Dell 13 9350 XPS touchpad issues

Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.

Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

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patkam
1 Copper

RE: Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

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