1 Nickel

Dell 14Z Ultrabook Windows 7 5423 is frozen at start up (Dell screen of Death!)

Here is my configuration

NEW Inspiron 14z Ultrabook 5423

3rd Generation Intel Core processor i5-3317U 1.7GHz


14 inch High Definition LED Display (1366 x 768) with Truelife

500GB 5400 RPM SATA HDD and 32GB mSATA SSD

Windows 7 Home Premium SP1, 64-Bit, English


Here are the efforts I have made because I'm getting Dell Screen of death (Just a Dell logo and it does not respond to any key I press)

F2 does not work after power up

F12 does not work after power up

Reset through back wall hole, waited 2 mins pressed fn+power no luck getting beyond Dell logo.


What else could I do to get me jump start? I'm a student and wanted to get my computer data very badly.

 Thanks again in advance on any help you may give .

0 Kudos