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Last reply by 08-27-2016 Unsolved
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1 Copper

Dell 15.6 Inch Gaming Laptop Static sounds

I was wondering if anyone knew how to fix this issue. My computer is making static noises every couple minutes while I watch a video. It also sometimes occurs while I listen to music. Below is the title of it from Amazon/

Dell 15.6-Inch Gaming Laptop (6th Gen Intel Quad-Core i5-6300HQ Processor up to 3.2GHz, 8GB DDR3, 256GB SSD, Nvidia GeForce GTX 960M, Windows 10)

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What is the exact system model? When did the issue start? Is the issue with the internal speakers only? Do the headphones / external speakers work fine? Is the issue seen only on videos? If they are online videos, try a different site and try different browsers. Are these online / offline vidoes? Do audio files work fine? 

Update the BIOS - - enter the service tag and download the BIOS, update and restart the machine and check. Also, reinstall the audio drivers from the same site and check.

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. Perform a quick audio test and check if the audio distortion is heard. 

Run a custom test through Support Assist - 

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

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