emon2196
1 Nickel

Dell 7447 won't turn off completely

Jump to solution

I'm using a dell 7447 with newest BIOS A07 and Win 8.1 Home lastest update. 

The problem is it can't shut down completely ( black screen, led's keyboard on and fan run at full speed) when I uncheck "turn on fast starup" ( I don't want to use fast starup, it make my computer lag sometimes). 

Plz help 😞

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
Highlighted
Moderator
Moderator

RE: Dell 7447 won't turn off completely

Jump to solution

Hi EMON2196,

When you enable fast startup, does the system shut down fine? Does it restart / hibernates fine? Does it resume from auto / manual sleep fine? Does this happen with or without the adapter connected?

Restart and check in safe mode - http://bit.ly/1lJHAvx 

Uninstall the video drivers from device manager and try shutdown. If it works, the video driver might be causing the issue. Reinstall the driver from the vendor site - Intel.com / Nvidia.com

Enable the built in admin account and check - http://bit.ly/IL7qlV

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

8 Replies
Highlighted
Moderator
Moderator

RE: Dell 7447 won't turn off completely

Jump to solution

Hi EMON2196,

When you enable fast startup, does the system shut down fine? Does it restart / hibernates fine? Does it resume from auto / manual sleep fine? Does this happen with or without the adapter connected?

Restart and check in safe mode - http://bit.ly/1lJHAvx 

Uninstall the video drivers from device manager and try shutdown. If it works, the video driver might be causing the issue. Reinstall the driver from the vendor site - Intel.com / Nvidia.com

Enable the built in admin account and check - http://bit.ly/IL7qlV

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

emon2196
1 Nickel

RE: Dell 7447 won't turn off completely

Jump to solution

When i enable fast startup everything work fine.

It resume normally from auto/manual sleep.

It happen with both adapter/no adapter connected.

I will check in safemode and review here, also i sent u my service tag and my contact.

Thanks for support ❤️

0 Kudos
Mr.Singh
1 Copper

RE: Dell 7447 won't turn off completely

Jump to solution

i had same problem exactly. i resolved it by installing intel management engine.

Moderator
Moderator

RE: Dell 7447 won't turn off completely

Jump to solution

Hi EMON2196,

Thank you for the update.

Kindly test the steps as suggested and keep us posted.

Also, try the suggestion as advised by the other user.

You could download and install the chipset drivers here - http://dell.to/2hsZHuj

Download the BIOS from the same site and force the BIOS flash if required - http://dell.to/2hnhjs4

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
emon2196
1 Nickel

RE: Dell 7447 won't turn off completely

Jump to solution

@Rishi:

I tested your suggestions: Delete and reinstall video driver with version from intel and nvidia.

After 1 week, everything work fine. I can turn off completely now.

I will keep update post in 1 month. If eveything still ok, i will close case.

Many thanks!

0 Kudos
Moderator
Moderator

RE: Dell 7447 won't turn off completely

Jump to solution

Hi EMON2196,

Thank you for the update.

I have responded to your private message as well.

Should you need any info / help, contact us anytime.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
emon2196
1 Nickel

RE: Dell 7447 won't turn off completely

Jump to solution

@Rishi: 1 month tested, everything work fine. Thanks for your solution ❤️

Moderator
Moderator

RE: Dell 7447 won't turn off completely

Jump to solution

Hi EMON2196,

Thank you for the update.

Glad to hear the issue has not reoccurred.

Should you need any info / help, contact us anytime.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos