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2121
Dell 7447 won't turn off completely
I'm using a dell 7447 with newest BIOS A07 and Win 8.1 Home lastest update.
The problem is it can't shut down completely ( black screen, led's keyboard on and fan run at full speed) when I uncheck "turn on fast starup" ( I don't want to use fast starup, it make my computer lag sometimes).
Plz help :(
DELL-Rishi
2K Posts
1
December 26th, 2016 14:00
Hi EMON2196,
When you enable fast startup, does the system shut down fine? Does it restart / hibernates fine? Does it resume from auto / manual sleep fine? Does this happen with or without the adapter connected?
Restart and check in safe mode - http://bit.ly/1lJHAvx
Uninstall the video drivers from device manager and try shutdown. If it works, the video driver might be causing the issue. Reinstall the driver from the vendor site - Intel.com / Nvidia.com
Enable the built in admin account and check - http://bit.ly/IL7qlV
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
emon2196
11 Posts
0
December 28th, 2016 07:00
When i enable fast startup everything work fine.
It resume normally from auto/manual sleep.
It happen with both adapter/no adapter connected.
I will check in safemode and review here, also i sent u my service tag and my contact.
Thanks for support <3
Mr.Singh
6 Posts
1
December 28th, 2016 09:00
i had same problem exactly. i resolved it by installing intel management engine.
DELL-Rishi
2K Posts
0
December 29th, 2016 09:00
Hi EMON2196,
Thank you for the update.
Kindly test the steps as suggested and keep us posted.
Also, try the suggestion as advised by the other user.
You could download and install the chipset drivers here - http://dell.to/2hsZHuj
Download the BIOS from the same site and force the BIOS flash if required - http://dell.to/2hnhjs4
Let us know if you have any other queries.
emon2196
11 Posts
0
January 5th, 2017 08:00
@Rishi:
I tested your suggestions: Delete and reinstall video driver with version from intel and nvidia.
After 1 week, everything work fine. I can turn off completely now.
I will keep update post in 1 month. If eveything still ok, i will close case.
Many thanks!
DELL-Rishi
2K Posts
0
January 5th, 2017 19:00
Hi EMON2196,
Thank you for the update.
I have responded to your private message as well.
Should you need any info / help, contact us anytime.
emon2196
11 Posts
1
February 7th, 2017 19:00
@Rishi: 1 month tested, everything work fine. Thanks for your solution <3
DELL-Rishi
2K Posts
0
February 9th, 2017 00:00
Hi EMON2196,
Thank you for the update.
Glad to hear the issue has not reoccurred.
Should you need any info / help, contact us anytime.