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1 Copper

Dell 7567 Screen problem?

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Anyone met a problem with the screen shown in the photos before? Looks like every time I close the lid without shutting it down, the screen will go like this? I purchased this laptop at Dell Outlet several days ago, and every driver was updated to the latest version

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RE: Dell 7567 Screen problem?

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The same problem after update driver to 22.20.16.4735. Checked  to roll back to the prev version of driver (21.20.16.4574), is OK. So, it seems that problem with the new version of driver

RE: Dell 7567 Screen problem?

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Update: after flashing BIOS to the lastest version 1.2.0 10/06/2017 the last version of driver 22.20.16.4735 for Intel HD Graphics 630 sleep mode works without any problem. So, update BIOS and video driver to fix this issue

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Moderator
Moderator

RE: Dell 7567 Screen problem?

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Is that photo your laptop?
From whom did you purchase this December 2016 laptop?
Post pictures of your laptop LCD running the LCD BIST (Built-in Self Test).

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niconao
1 Copper

RE: Dell 7567 Screen problem?

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Yes. That is my new laptop, bought from Dell Outlet, marked as "New". I ran the LCD BIST. Nothing abnormal. I uninstalled the video driver and restart it. Now seems it is back to normal. Thanks any way.

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niconao
1 Copper

RE: Dell 7567 Screen problem?

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Still the same. May be the driver problem. The newest version of the video driver for this 7567 is "Intel HD Graphics 530", but this one has 630. Will this be the problem?

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davous267
1 Nickel

RE: Dell 7567 Screen problem?

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Hello, I am having exactly the same problem with the newest driver (the older one does not behave like this but it has another problems I have mentioned in one of my older, yet still unanswered, posts)! I have also noticed that the naming of the drivers is pretty bad. Not sure what's going on here.

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Sam F
1 Copper

RE: Dell 7567 Screen problem?

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I have the same issue.  Brand new machine this happens when waking up from sleep mode.  Also if I let it sit about 30-60 seconds the screen goes black, moving the mouse or touch pad/key will then bring up the normal sign in screen.  Very annoying.

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RE: Dell 7567 Screen problem?

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The same problem after update driver to 22.20.16.4735. Checked  to roll back to the prev version of driver (21.20.16.4574), is OK. So, it seems that problem with the new version of driver

RE: Dell 7567 Screen problem?

Jump to solution

Update: after flashing BIOS to the lastest version 1.2.0 10/06/2017 the last version of driver 22.20.16.4735 for Intel HD Graphics 630 sleep mode works without any problem. So, update BIOS and video driver to fix this issue

3zuli
1 Copper

RE: Dell 7567 Screen problem?

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I can confirm. I was having the same issue on my Inspiron 7567, updating BIOS to the latest version has fixed it.

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enjoit1
1 Copper

RE: Dell 7567 Screen problem?

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I'm having the same issue as OP. There is no previous driver to roll back to within my system. Where can I find/download previous version - how do I flash BIOS to the latest version?

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