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zimike
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Dell 7720 Inspiron USB 3.0 drivers dead

I  have  seen  yellow exclamation marks  with the USB drivers !

I uninstalled  all  of  them  then restart  and  at that  time  THERE IS not a single

working USB socket !!!  (before : 4  right  sockets )

All  sockets are  "dead"  !

I have windows 10  ,   please  help  me  to  reach  my  USB connections again !

I  have the  Driverbooster 4  program  and  all  drivers   checked  !

They are all up to date   and there is not a  single  MISSING  driver !

 thx  for your  advise  it  would be urgent  .

I don't  want to reset  my OS  !  

zimike

p.s.  Maybe  a  new  windows 10 update  is responsible  for the  problem ...??

        New drivers came  out and there are compatibility problems with them for dell 7720 ...?

I made a troubleshooting with windows 10,but  all was  well  found :  


Windows 10 troubleshooting  results :

My device manager :

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6 Replies

RE: Dell 7720 Inspiron USB 3.0 drivers dead

Hi,

Thank you for writing to us!

We would suggest you to do a system restore to check if the updates on the system have disabled the USB ports and if works fine after system restore the it could be the update which you can disable.

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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zimike
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RE: Dell 7720 Inspiron USB 3.0 drivers dead

Thank you  ROBIN  for Your  quick  answer !

OK-Ok  restore  but  when  the  problem will be  solved  after that  you  will  be 

the  driver problem   presented  with it  again !

Every why has a wherefore.

The story  will be  e  neverendingstory  !

Why could I not  eliminate the  problem  with  the  DELL'S own  recommended  drivers ...??

Why is this DELL support  not  uptodate  :

www.dell.com/.../drivers

I ran it  for  my  computer but  all  drivers were  OK  found !!

I could understand  the problem  but  my  two  Dell  computer  7720  and 5720  are  not  very old !

They are 4 years old .

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zimike
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RE: Dell 7720 Inspiron USB 3.0 drivers dead

Dear Robin !

I tried  the  find it  myself  method   as  well  :

But  there is  no hope  to be  good  the  USB 3.0  driver again .

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RE: Dell 7720 Inspiron USB 3.0 drivers dead

Hi,

Thank you for the reply!

We would suggest you to update the chipset drivers on the system also if you can boot the system into BIOS and check if the USB is diabled and if it is then please enable it and restart the system and check .

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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zimike
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RE: Dell 7720 Inspiron USB 3.0 drivers dead

Hi Robin !

Thanks for  your advise  !

The USB settings in BIOS were not  disabled !

All  the four USB sokets have a  right power supply function !

I could  check it  with an extra HDD without  internal power supply .

But  there is no other signal  at the sockets (Datasignal)

By the way  you can  update chipset drivers sometimes with more ( 3 ) drivers :

Unfortunally , Robin , nothing has changed  with the function of the USB drivers !

What to do after updating the drivers ?

Sorry  for the service tag  transmission !

Thank you for  your  help  but  you see :   the  problem  is still  here...

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RE: Dell 7720 Inspiron USB 3.0 drivers dead

Hi,

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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