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2 Bronze

Dell Backup and Recovery not updating recovery media

Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

10 Replies
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RE: Dell Backup and Recovery not updating recovery media

I have the same issue.

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7 Gold

RE: Dell Backup and Recovery not updating recovery media

Have you updated DBaR since upgrading to Windows 10?

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2 Bronze

RE: Dell Backup and Recovery not updating recovery media

Yes, I am using DBaR version 1.9.1.3.

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7 Gold

RE: Dell Backup and Recovery not updating recovery media

Are both of you using 16 GB USB flash drives?

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2 Bronze

RE: Dell Backup and Recovery not updating recovery media

Yes, I am using a 16GB USB flash drive.

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RE: Dell Backup and Recovery not updating recovery media

So do I.

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RE: Dell Backup and Recovery not updating recovery media

I am trying to update my recovery media but whenever it goes to updating it shows "an error occurred during the process"  so i can't back what i have lost from my backup too... 

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RE: Dell Backup and Recovery not updating recovery media

I am having this same issue. Is there a solution yet? If the "updating your Recovery Media" failed due to "An error occurred during the process" is the that recovery media still good?

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2 Bronze

RE: Dell Backup and Recovery not updating recovery media

I am not aware of any solution yet from Dell.  I'm not sure if the recovery media is still good after getting the message.