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Dell Chromebook 11 Screw-gate and Lack of Resolution
Wondering how many are still seeing this issue. This thread explained the problem, and even provided some helpful information to resolve.
Unfortunately, Dell does not appear to have contributed to solving the issue.
We have a Chrome book 11 that we purchased 2 years ago, in the back are 7 screws to hold the case together. The center 3 screws are still there, but the 4 in the corners are all gone. The chrome book itself seems to be working fine, but worrying about the screws I started looking for the size needed and found this apparently was a wide spread issue. And No indication Dell had really tried to resolve it. After a round with customer service on the issue, they claimed we were not in their database and recommended we go to a PC store for the fix. What a joke. We have had several Dells over the years, been good machines, but they seem to have slipped with respect to customer service.