FrankJust
1 Copper

Dell D3100 docking station problem (laptop can't wake up correctly from sleeping mode)

Jump to solution

Hi, guys,

I have a problem with my Dell Inspiron 7567 laptop. I use it with dell d3100 dockstation, and it doesn't work correctly if I'm trying to wake up laptop from sleeping mode. When I lift the lid of the laptop, it seems to wake up, but the image on the screen is just a mess of multicolored lines so I can't work on it anymore. The only thing which helps to solve that problem is rebooting the system.

Does anybody know how to solve that? 🙂

0 Kudos
1 Solution

Accepted Solutions
Fenomeno9
1 Copper

RE: Dell D3100 docking station problem (laptop can't wake up correctly from sleeping mode)

Jump to solution

Found the solution; update your BIOS through this link:

www.dell.com/.../driversdetails

Make sure your laptop is charging and DO NOT interrupt the update; the process will take about 7 minutes.

View solution in original post

3 Replies
Fenomeno9
1 Copper

RE: Dell D3100 docking station problem (laptop can't wake up correctly from sleeping mode)

Jump to solution

Hello,

I have the same exact problem with my 7567. It started happening few days ago; I believe after an update for the integrated graphics card. I ran all of the diagnosis test; I tried the SupportAssist app and the Pre-Boot Assessment (PSA) (Fn key + power button to boot it up). Everything has passed; no hardware issues. I tried resetting the laptop without deleting my files, but it keeps failing. I checked if the integrated graphics card driver is update by visiting Intel, and it is up to date.

Here is a picture of the screen: https://imgur.com/a/JjTiV

0 Kudos
Fenomeno9
1 Copper

RE: Dell D3100 docking station problem (laptop can't wake up correctly from sleeping mode)

Jump to solution

Found the solution; update your BIOS through this link:

www.dell.com/.../driversdetails

Make sure your laptop is charging and DO NOT interrupt the update; the process will take about 7 minutes.

View solution in original post

FrankJust
1 Copper

RE: Dell D3100 docking station problem (laptop can't wake up correctly from sleeping mode)

Jump to solution

It's helped. Thanks a lot.

0 Kudos