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Don_Prince01
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Dell D5000 dock with M6700, Installation problem,

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Hi all,

A friend recomended me to instal the dell dw1601 in my precision m6700 so I bought one and it is working fine. Appart from the bleutooth but thats another story. Now I thought lets try the d5000 so I borrowed one from another friend but could not install the applications for it. As soon as I try to instal it gives the following error: Platform not supported. installhelperlib returned 0 expected value is 1.
Now me as sly as I am got into the temp folder and got the folder with a part of the instalation files.
I figured out the cause of the problem. It contains a command promt (isdellpc.exe) that checks if the laptop is a dell pc. If it is it returns a 1, if it is not a 0.
Now that rises the new problem:

Why does it not recognise my laptop as a dell pc and is there a way around it?

I also found an .msi file in the temp folderwich contains less than half the mb's (48/120) of the original .exe. After some searching on the internet I installed the windows SDK and with windows Orca I could exchange the 1 for a 0 in the .msi and instal the .msi. Now finaly it shows the wireless manager installed but if I open the manager it shows loads of errors and I fear I'm still missing a lot of things.

Does anyone know how to solve any of these problems, and is anyone experiencing the same problems?

Also for the Bleutooth problem does anyone know where to get the bleutooth antenna for the dw1601? (as Dell Netherlands is, as they say, not able to supply me with one)

Thanks a lot and best regards,

Don

Ps: Excuse me for my bad English as it is not my native language.

10 Replies
tom131313
1 Copper

RE: Dell D5000 dock with M6700, Installation problem,

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hello. Could you resolve your problem?
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Don_Prince01
1 Nickel

RE: Dell D5000 dock with M6700, Installation problem,

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Yes, It is fully funtional now...

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tom131313
1 Copper

RE: Dell D5000 dock with M6700, Installation problem,

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Could you help me? I have the same Dell m6700 and problem with installation Application.
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Don_Prince01
1 Nickel

RE: Dell D5000 dock with M6700, Installation problem,

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I would like to send you a pm on that... There are some things I need to send you... However I cant send you a pm on your profile...

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tom131313
1 Copper

RE: Dell D5000 dock with M6700, Installation problem,

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Now you can send.  

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nicknwarren
1 Copper

RE: Dell D5000 dock with M6700, Installation problem,

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Please could you help me also, I'm having the same issue.


I've extracted three different folders from the temp area, that look like they have related parts in:

IsDellPC.exe is in one, along with visual c redist's; The MSI in the other one, and the last with InstallHelper.dll in (although could be remnant from previous attempt).

I can load D5000 Wireless Dock.msi into Orca, and see loads of tables, although haven't spotted the one to change from a 1 to 0 yet! - and in any case double clicking on the existing MSI results in an error "this installation package could not be opened".


Any help / pointers appreciated

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Don_Prince01
1 Nickel

RE: Dell D5000 dock with M6700, Installation problem,

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I send you a pm...

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AndrewTBense
1 Nickel

RE: Dell D5000 dock with M6700, Installation problem,

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Hi, would you be willing to help me out with this? 

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ebetancu
1 Copper

RE: Dell D5000 dock with M6700, Installation problem,

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Hi,

I am trying to install Network_Application_P6KRF_WN_1.8.5.1280_A09.EXE  on my M6700 and I am having the same issue when installing it.

After installation it says: Installation platform not supported. Error details: 4. INSTALLHELPERLib returned 0. And expected value was 1.


Could anyone please post some guidance/solution for this issue?

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