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toddshuster
1 Copper

Re: Dell D630 distorted sound (Vista x64) - buggy, outdated sigmatel drivers, Dell ignorance

I have been searching through technical support forums, knowledge bases, "Community" forums, etc. for the past week looking for solutions to the horrendous sound quality of the Latitude D630 - AND HAVE NOT FOUND ANYTHING!!!   And by anything I mean: anything of substance - an actual fix.  Not a band aid.  Not a settings adjustment to make the sound not suck AS BAD (such as above).  A REAL FIX!  I would even be happy with some kind of confirmation that it's a hardware limitation, that the audio chip is only capable of producing terrible audio.  I don't believe this to be the case however... And this post is 3 YEARS OLD!!!!!!

 *** RE-READ THE RUDE AND IDIOTIC REPLY TO THE O.P. BY THE DELL REP ABOVE AND YOU'LL GET A SENSE OF HOW FRUSTRATING THIS IS!!! ***

"The D630 was designed more for the business customer as opposed to consumer, whom are generally more interested in audio used with multi-media."

 -- Dell Liason, Chris B. (quote from another Dell forum post on D630 sound issues)

The sound on my B130 Celeron fossil is unremarkable but clear and accurate.  The sound on this D630 EVEN AFTER MOBO REPLACEMENT (twice), EVEN THRU THE HEADPHONE JACK, EVEN AFTER DRIVER UPDATES AND RE-INSTALLS, ***EVEN AFTER OS RE-INSTALL AND UPGRADE*** -- the sound is AWFUL.  The quality is VERY POOR.  It is MUDDY, compressed, squishy, hissy and OVERALL SUCKY, EVEN COMPARED TO OLDER, MUCH LESS SOPHISTICATED COMPUTERS. 

Someone please respond.  Please.  Thank you.

P.S. Yes, I've also tried other speakers, external speakers, other headphones, studio quality headphones, etc. 

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8 Krypton

Re: Dell D630 distorted sound (Vista x64) - buggy, outdated sigmatel drivers, Dell ignorance

I have been searching through technical support forums, knowledge bases, "Community" forums, etc. for the past week looking for solutions to the horrendous sound quality of the Latitude D630 - AND HAVE NOT FOUND ANYTHING!!!   And by anything I mean: anything of substance - an actual fix.  Not a band aid.  Not a settings adjustment to make the sound not suck AS BAD (such as above).  A REAL FIX!  I would even be happy with some kind of confirmation that it's a hardware limitation

Well I don't know how you expect us forum members to provide "an actual fix". We can't replace your hardware or re-write your software. But if you want to determine whether it is a hardware or a software issue run the audio tests in Dell Diagnostics. These interactive audio tests are designed to narrow down the problem to either the software or hardware. The tests are independent of Windows and drivers, meaning it doesn't matter if those are working correctly or not. To run Dell Diagnostics

1. Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
5. The tests will run. Alternate between using headphones and listening to speakers to test each signal path.


If the music sounds okay during the test then there is a software problem that makes it sound worse when you are back in Windows.

If the music sounds MUDDY, compressed, squishy, hissy and OVERALL SUCKY during the test then the computer has a hardware problem.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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_Cloud_
1 Copper

Re: Dell D630 distorted sound (Vista x64) - buggy, outdated sigmatel drivers, Dell ignorance



Now, though, i have purchased a Dell docking station (dell d expansion station) with audio-out port on it. That port doesn't work with Vista's native sound drivers - there is no output and internal speakers don't mute either. It works with Sigmatel drivers though. But once again, the distorted sound problem exists with Sigmatel drivers (from Dell website) so listening to music is impossible (especially with good headphones and ear).\

I had this same problem actually with my Dell Docking Station using a D630 machine and using Windows 7 64-bit as the OS.  The headphone jack on the station never worked and the speakers didn't turn off on the laptop when I inserted the headphones on the station.  On another forum, I learned that downloading the R171788.exe driver from the Dell website could fix the problem, and it did!  The headphone jack on the station turned on and was working properly from then on.

Website URL:  http://support.euro.dell.com/support/downloads/download.aspx?c=en&l=en&s=gen&releaseid=R171788&formatcnt=1&libid=0&fileid=235764



I have been searching through technical support forums, knowledge bases, "Community" forums, etc. for the past week looking for solutions to the horrendous sound quality of the Latitude D630 - AND HAVE NOT FOUND ANYTHING!!!   And by anything I mean: anything of substance - an actual fix.  Not a band aid.  Not a settings adjustment to make the sound not suck AS BAD (such as above).  A REAL FIX!  I would even be happy with some kind of confirmation that it's a hardware limitation, that the audio chip is only capable of producing terrible audio.  I don't believe this to be the case however... And this post is 3 YEARS OLD!!!!!!

Although it's not the same issue, you could try the method I listed above.  Downloading that driver solved the headphone jack being off on the station for me, but I am not sure if it will be the same silver bullet for your issue.  Good luck!

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Spike.Kilmer
1 Nickel

Re: Dell D630 distorted sound (Vista x64) - buggy, outdated sigmatel drivers, Dell ignorance

You don't get the point.
1. I have tried contacting dell via 1st link three times (case numbers 2E1WC2H1YPBL7GN; 2E1WC2H1YPBQA61F; 2E1WC2H1YPCVC18K), got an automated reply with some useless info. First try was few months ago, second was one month ago, third was not that long ago.
2. Dell IdeaStorm is not a support site. I have a real problem here (and so does other people) and I need fast solution. Talking rubbish doesn't solve any problems.
3. I have written here only to discourage others from buying a Dell. Because if you have a real problem which is Dell's fault, you will not get a solution. Everything Dell can offer is to defrag hdd.
 
I don't believe  that u will actually do something good so don't bother wasting our time and replying, because your reply will be very useless.


It's helpful to me, It's very valuable, Thanks for your sharing! Now I understand more about it.
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