Dell D630 shutting down issue

Hi 846,

Please update the video driver using the link below.

http://dell.to/1ajnX9W Intel video driver.

http://dell.to/1ajo8SC   Nvidia driver

Update the driver in the exact same order. Once the driver is updated check if the same issue persists?

In addition run the hardware diagnostics. Press the FN + Power which will initiate the hardware diagnostics. Let us know if there is any error code listed

Hi,

Thanks for that.

Is this for the shutting down or the stand by problem though?

Thanks

Hi 846,

Please update the driver which I have mentioned in the previous post, it is applicable for both the issues.

Hi,

Sorry about the delayed reply, I have been quite busy.

I attempted to install the drivers that you gave me, however the first one (the Intel one) said that the installation failed because my computer didn't meet the minimum system requirements..

The NVIDIA one installed fine, but the only difference it made to the issue is that instead of showing my desktop for 5-10 mins when shutting down, it shows my desktop  (still without taskbar or desktop icons) with a small box on it that says "Windows is logging off" or something like that.

Thanks

The screenshot apears not to have come through; I will try again,

Thanks

Hi 846,

Please provide me the snap shot of the device manager with the display adapter expanded. Follow the steps below.

Start> in search box >type Device Manager >double click on Device Manager. The Device Manager screen will open. Click on display adapter and expand it.

Once I get the information I will assist you further.

Hi,

Here is the screenshot:

Thanks

Hi 846,

Please run the hardware diagnostics to check if the hardware is working as designed, press the Fn + power this will intitate the hardware diagnostics. Let us know if there is any error code listed.

There was no error.

Actually I can't see how it would be a hardwaer issue as the problem was not present prior to my re-installing Windows on the laptop.

Any other suggestions?

Thanks

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=&l=en&s=bsd&docid=268873

Hi 846,

I am sorry for the delayed response, please uninstall the video driver from ‘Add or remove programs’ follow the steps below.

Start > control panel > add or remove programs > select the video driver > right click on it and click uninstall.

Restart the computer and then reinstall the drivers which I have provided in my previous post.

Let me know about the progress.

Thanks for your reply.

I took the steps that you recommended but they achieved nothing and the issue persists.

I am very grateful for your help; have you any other suggestions?

Thanks

Hi 846,

I am sorry for the delayed response; please check if the same issue persists in safemode. Follow the steps below.

Shut down the computer, tap F8 during start up.

Sorry for the delayed reply.

The issue is not present in safe mode.

Thanks