SummaSTJO
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Dell E5550, Windows 10, Unknown Device

Running Windows 10 v1607 x64 on all (+/- 300) our Dell E5550 laptops. We notice that on all systems there is an Unknown Device present in devicemanager.

Hardware-id: ACPI\VEN_INT&DEV_33A0

Searching this ID it looks like i am missing the Intel(R) Smart Connect driver, however i cannot find this driver on the Dell website for Windows 10. Can anyone help me out with this please? Thank you!!

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2 Replies
Moderator
Moderator

RE: Dell E5550, Windows 10, Unknown Device

Greetings SummaSTJO,

Thanks for your question.

There's a Smart Connect driver listed under Windows 8.1 on our page. We sometimes recommend you simply try the previous OS version driver and see if it works for you. If the installer doesn't work the raw files are included in the package in case you want to manually install it through device manager.

Deployment of the driver is beyond my scope and you likely know more about that than me.

Here's the 8.1 driver: www.dell.com/.../DriversDetails

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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SummaSTJO
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RE: Dell E5550, Windows 10, Unknown Device

I'll give the W8.1 driver a try and report back the result.

Thanks for the info!

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