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JSuboh
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Dell INspiron 13 5000 series Battery not charging

my new dell inspiron 13 battery is not charging despite the fact its plugged in with the power.  The Battery meter keeps giving 3% battery not charging. any help?

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Community Manager
Community Manager

RE: Dell INspiron 13 5000 series Battery not charging

Hi JSuboh,

Thanks for posting.

How new is your Dell Inspiron?  A battery that won't charge can be due to several factors.  If the battery is over a year old, if the power adapter is not charging, or if the motherboard has a bad charging circuit.

If you have a "new" system, best thing would be to run system diagnostics by pressing F12 at startup, make a note of any errors, then give Tech Support a call.  You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm


Dell-Robert P
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