Dell INspiron 13 5000 series Battery not charging

[JSuboh]

my new dell inspiron 13 battery is not charging despite the fact its plugged in with the power.  The Battery meter keeps giving 3% battery not charging. any help?

[dell-robert p]

Hi JSuboh,

Thanks for posting.

How new is your Dell Inspiron?  A battery that won't charge can be due to several factors.  If the battery is over a year old, if the power adapter is not charging, or if the motherboard has a bad charging circuit.

If you have a "new" system, best thing would be to run system diagnostics by pressing F12 at startup, make a note of any errors, then give Tech Support a call.  You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm