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vipinv
1 Copper

Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

My Dell Inspirion 3148 (Intel i3) laptop's certain keys are not functioning, I have updated all the drivers now what can be done?

performed all steps as asked by agent here....http://en.community.dell.com/support-forums/laptop/f/3518/t/19660403

but still the issue

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4 Replies
LSUFAN51
5 Rhenium

RE: Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

I'm assuming you have windows 10 on the system.....

I'd suggest you check Sticky keys in control panel. You might have mistakenly turn it on.

At the left bottom of taskbar, right click windows icon, click on Control Panel, Ease Of Access, and then Change How Your Keyboard Works. If there's a check mark in box - Turn on Sticky keys) then uncheck it and click Apply.

Moderator
Moderator

RE: Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

Hi VIPINV,

Is there any damage on the system? Does an external keyboard work fine? Does the onscreen keyboard work fine? Are the keys mechanically functional?

Update the BIOS - http://dell.to/29Gz5H6- restart the system and check if the keys are working fine.

Run a custom test on the keyboard via Support Assist - http://dell.to/1NEc1Y4

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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vipinv
1 Copper

RE: Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

Hi Rishi,

I am running Windows 8.1 Single Language

No damage.

External keyboard works fine.

Bios updated already Dell Update tool.

I will run the other tests and get back.

But one thing is that sometimes it works just fine...mostly after a restart.

Thanks.

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Moderator
Moderator

RE: Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

Hi VIPINV,

Thank you for the info.

Well, kindly confirm if the keys are mechanically functional - when you press the key, does it go down and come back up, once you release the key or does it get stuck?

Please run both the tests as advised in my previous post and respond at your convenience.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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