I have an Inspiron 11 3000 hybrid laptop. Yesterday it was freezing all night while I was watching a movie, and buy today morning the screen wouldnt turn on. I can hear the ventillation and the backup light is on, when I push the start button. I googled a bit, and someone suggested connecting the laptop to a TV via HDMI, and it actually works. So I can see the windows 10 start screen on my TV, and even the touchpad works -- it just fails to show up on the laptop screen. Any suggestions, Id like to avoid the service point.
Thank you in advance!
Is there any damage on the system? Could you swivel the LCD back and forth and see if the display comes on?
Try using a flash light on the LCD and see if you are able to view any dim display.
Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info - http://dell.to/1SkXNrG
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. While running the LCD bist and the onboard diags - swivel the LCD back and forth and check for any display.
If the diags indicate any errors, then the hardware is faulty and would need to be replaced.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.