Highlighted

Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

Does anyone's 3147 (N3530) get hot? I use it while sitting on my lap and though at first the heat didn't bother me, but now its seems bothersome. I upgraded the machine to Crucial Ballistix 8GB 204-Pin DDR3 1600 (PC3 12800), 1.35v Laptop Memory and a 250 EVO SSD. I check the temps with HWMonitor and the hottest I've seen anything get to is 67 degrees Celsius. Everything is normally in the high 50s.

Has anyone done a thermal re paste? I do have some IC Diamond laying around. Not sure if it would make a difference.

Video stream shuttering happens quite a bit. Any suggestions?


And does anyone else have issues with getting the bottom cover flush when putting back on (by the power button)? The corner seems to protrude a little.

Thank in advance! I tried to get all my questions in one post.

0 Kudos
19 Replies
Moderator
Moderator

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

Hi koreysimmons,

I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.

Also, please clean the air vents using the can of compressed air and and then run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

Please let me know the findings.

0 Kudos

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

<Admin Note:image with service tag removed per privacy policy~RK>

0 Kudos

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

I have the A02 BIOS (updated once I received the computer)

Seems like everything runs as it should. 

I was looking more for a user/owner response to the heat. Just curious if this is an issue or everyone else goes through the same thing. Also any suggestions on the bottom panel?

0 Kudos
Moderator
Moderator

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

Hi koreysimmons,

If the diagnostics test has passed then the system should be fine if you have any other queries reply us.

0 Kudos
OB Ron
Phosphor

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

I have two Inspiron 11-3147's purchased in mid November 2014, with a Windows 8.1 image with most software in "Programs and Features" said to be installed on Oct 28, 2014.  Both have a problem that frequently causes the CPU to run 100% utilization, all four cores running 100% at max turbo clock speed, when they don't need to be.  This causes the machine to run hot, the fan to blow, and the battery life to be much shorter than it should be.  The problem shows up the most when playing a video, either in web browser or with a media player, but can show up other times.  Changing the Power Profile (Control Panel - Power Options) from "Dell" to "Balanced" often, but not always, causes the CPU utilization and clock speed to drop down to a normal rate, such as about 10% and about 1GHz.  This is not a solution to the problem because I've found it still occurs with a variety of triggering events even when the Balanced power profile is in use..  I have yet to find a solution to this problem.  Can you please check to see if your Task Manager is showing a similar problem in your machine?

  OB Ron

0 Kudos
Mooselite04
Phosphor

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

I have the same problem. I just close the lid and when I re-open it always run at 100%. I have to restart the laptop then it works fine. I'm not sure why it comes up to 100% because I just browse the internet with it. When it happen the mouse touch pad software runs like at 55% of the CPU.

0 Kudos
OB Ron
Phosphor

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

On my pair of Inspiron 11-3147 notebooks, I found that uninstalling the RealTek audio driver, and just letting the generic Windows audio driver install solves the problem.  Alternatively, reverting to the older A00 driver also seems to solve the problem, but that driver is said to have other problems.  I tried a newer driver directly from the RealTek web site, but that one also caused the CPU utilization problem.  (There may be something newer yet available now.)  Dell did not know about this RealTek driver problem until I reported it to them.  Dell has since told me they are working with RealTek to resolve the problem. 

Please report back if removing the A01 version of the RealTek audio driver solves the problem on your unit.

0 Kudos
mark1647
Copper

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

I had the same issue when I installed the same memory.  The problem with the cover near the power switch was that I used the screw hole for the cover to secure the battery inside the case in error, preventing the cover from lodging properly.  Once I repositioned it to the correct location, the cover sealed correctly.  My PC was also running hot near the vent below the top of the keyboard which subsided once I properly sealed the cover back by that vent.   From what I read, the temperatures you are getting are normal for the CPU.

0 Kudos

RE: Dell Inspiron 11 3147 2-in-1 Issues/Questions/Concerns

hi, after uninstalling the realtek audio driver the speakers dont work, microphone works but speakers dont how do you install the generic windows audio driver so that speakers work??

0 Kudos