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irfan421
1 Copper

Dell Inspiron 13 7368 Touch Screen Problem

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I purchased a dell inspiron 13 7368 a month back. The touch screen from the past three days stops working randomly. Haven't been able to figure out the problem. My friend who purchased the same laptop is also facing a similar issue. I have tried updating drivers and also updated the bios but still no help. Diagnostics shows as the device is working fine but the screen is non-responsive. Any ideas would be appreciated.

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13 Replies
smooth278
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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hi I had similar problems but just updated my firmware from dell site and its working now... something about an update Fw_calibration... not sure though.. u can try updating your firmware and see if it works... best of luck... nb just did it and it worked for me so not yet tested how it will be for long though...

Efescuer
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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Hey!

I am currently experiencing the same issue. It all started a few days ago. I was hoping that updating to the Windows 10 Anniversary Edition would solve the matter but it didn't. I have tried updating drivers, firmware, etc as suggested, but the problem remains. Any alternatives anyone? I am going to try to get in touch with Dell to see what they have to say about this equally mysterious and annoying glitch; although who knows whether it's a Windows related issue.

Regards.

 

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irfan421
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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Try running the Dell firmware update radyuim_fw_calibration from their website. Ensure that you run the program as administrator.

Efescuer
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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Thanks! I did exactly as you said and it worked! You saved my Inspiron! Thank you!

:-)

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neiler
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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cant seem to find this exact download "radyuim_fw_calibration", any ideas? is i under another name? link?

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neiler
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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radyuim_fw_calibration ? cant find it. any ideas ? links?

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LSUFAN51
5 Rhenium

RE: Dell Inspiron 13 7368 Touch Screen Problem

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Hi neiler.....

Please click on link below and stroll down to "Firmware"......

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-13-7368-2-in-1-laptop/drivers/advanced

LSUFAN51
5 Rhenium

RE: Dell Inspiron 13 7368 Touch Screen Problem

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Georal
1 Copper

RE: Dell Inspiron 13 7368 Touch Screen Problem

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I started having this problem after the last windows 10 update.  Running the Dell firmware updater and calibration program fixed the issue.

thanks!

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