Problem in short: My laptop display is not working; however an external monitor is working via HDMI. Interestingly, the touch screen capabilities still work despite there being nothing displayed. (The touch motions register on the external monitor because i have it set to 'clone display'.)
Long version: This past weekend, after a Windows update, upon the next boot, my display was no longer working. I get nothing; no boot screen info, windows login screen, nothing. I can use an external monitor, which I am doing right now, via the HDMI connection, so I am certain that my video card hardware is functioning. I just performed a full Dell diagnostics and everything passed. I have tried the following:
- Update to latest BIOS (A05)
-Update to latest Intel video drivers (receive error trying to install)
-Tried rolling back video drivers, but was unsuccessful due to (what I think) is inability to enter Safe Mode
-Perform a system restore to a save point prior to the last Windows Update (unsuccessful again, due to the fact that upon System Restore initiated restart, I cannot select options due to having no usable display).
At this point, I think my my display might have simply gone bad and I must get a replacement. I am under warranty still and plan to contact Dell directly to address the issue. In the mean time, are there any suggestions on other potential solutions?
Thanks in advance for any help or comments.
Have you had this resolved? Interesting that no one has responded or questioned this. I am having a similar issue with two out of three of my 14 7000's. Both have dead video's.
Now I find out Dell has stopped selling or even offering the 14 7000. Here today, gone tomorrow without a peep. Has me wondering if this is a bigger problem than I first thought.
Any help on your end would be appreciated.
Interesting indeed. I purchased the Inspiron 14 7437 in January 2014. In November 2014, the screen died, and the power wouldn't stay on - the computer would just shut down after less than a minute. Nothing. No lights, nobody's home. Dell scheduled a service technician but the day s/he was supposed to show up, I received an e-mail that the replacement parts were unavailable, so Dell sent a replacement. The replacement sounded like an airplane getting ready to take off and it was diagnosed with a dying hard drive. I sent that one back and they sent another replacement. The touch screen doesn't work. Spent 4.5 hours with technical support and with system updates on the second replacement while in the meantime the support person scheduled a technician to come replace the LCD. While in the middle of the updates on the phone, he informed me that the LCD is not available and is EOL (end of life... they no longer have it), so they wanted to send me yet a third replacement of the same laptop. WHY would I want another one of the same thing? Clearly there is an issue with this model. As you stated, I also noted in December that Dell has stopped making this laptop. Obviously there have been ongoing issues with this model. They should just scrap all of their refurbished systems and chalk it up to poor engineering/design.
I have been without a working computer for 7 weeks now. In the meantime, the warranty expires in 2 weeks... For a "mere" $300+, I can extend the warranty (on a laptop for which replacement parts are no longer available) for 2 years.
I purchased two 7437, one in September and another in October 2014. The most recent purchase has had the same problem with the built in display after just 3 months of use. Black display, touchscreen works, HDMI works, etc.
Dell Support first tried to dispatch for repair, but there are no parts available.
Next they were going to replace the computer, but there are no refurbished units available.
Now they are offering an entirely different refurbished laptop to replace my 3 month old laptop.
I am currently trying to determine if the replacement laptop meets the same criteria I used to choose the 7437 model.
I am also waiting to hear how this exchange will effect my warranty.
I'll have to decide whether or not to extend the warranty on my other laptop since it appears that it will be unrepairable. I assume that if Dell can't repair the computer, Dell will replace the computer under an extended warranty.
Dell Support has been very helpful and I am certainly not complaining about the service, but I am concerned about this as I did not expect this situation to arise.
I had the same issue and solved it.
that issue happened because of the graphic chip (it was damaged), i replaced it and the screen is working just fine.
How did you replaced the graphic chip? I have a same issue and want to replace it by myself.
Thank you very much in advance.
Could you tell us what part number or which graphic chip you changed, please provide us detail, we have same issue, Dell is asking $300 to fix it. I am hopping your suggestion will help us.
Please help us, giving detail of the graphic chip which we need to order and how to change it.
inspiron `4 7000 series models, at least what i have seen, have builtin graphics. Replacing this chip will require you to have BGA ReWork station and years of experience working with BGA chips, thats first, second - graphics chip or GPU is actually built in to the intel cpu, which is SOLDERED to the motherboard, so unless you will replace your CPU or whole motherboard.... Other problem may relate to the LVDS connector or screen cable connector that gets disconnected from motherboard or from screen itself with all consequences. Be careful with LVDS cable as its alive even if laptop is off, you can worsen problem if not done properly. Overall, these laptops look and feel great, they seem to be not reliable at all.
Even I have the same problem, every thing looks good, even touch is working but display not working. Let me know if someone knows the solution.