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Dell Inspiron 1420 audio and mic not showing up help!

Hello so i was trying to fix my computer mic a few days ago because i was not able to call or recieve calls from skype so i decided i should try and look for a new driver i went on the website it said to told download a driver which i did and now my audio is mest up i tried everything to try and get my audio back in working order also at the same time trying to fix my mic and i have no idea what im doing right or wrong. it says no audio devices installed so idk what to do. what should i do i have a few questions.

1. Can you help?

2. If i system restore to factory settings do i need a cd and also would it help fix my issue,

Ps i tried to see if it was my headset on my other pc and the headset works.

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