Edivar_F
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Dell Inspiron 14R 5420 - new keyboard not working

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Hello

One key of the keyboard of my laptop wasn't working,. I verified it was a problem on the keyboard itself, so I bought a new one. I have removed my keyboard before, so I figured it wasn't an issue. So I installed the new one, everything ok. Then I turned my laptop off and I saw the keyboard was unaligned, so i moved it a little bit. Now both old keyboard and new don't work. The connector seems to be fine, but I'm not an technician. I have already tried to reinstall the driver, but they still don't work.

Any ideas?

Thank you for you time.

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4 Replies

RE: Dell Inspiron 14R 5420 - new keyboard not working

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Hi Edivar_f

Thanks for writing to us.

As both the old and the new keyboards are not working, looks like the port on the motherboard is gone faulty.

Just to doublecheck you can try an external USB keyboard and check how its working.

If the system is under warranty, Please click my DELL-username and write me a private

conversation with the service tag and your contact details(Name, Phone#, Address and Email). We will see what best option we have got. If

there is no warranty, then you could contact our team to get a quote for a paid service call -

http://dell.to/1vnT6CQ

in blue and then select send a private message

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell Inspiron 14R 5420 - new keyboard not working

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Hi We are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Edivar_F
1 Copper

RE: Dell Inspiron 14R 5420 - new keyboard not working

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Hi

I'm not from US, so I'll seek for specialized support in my country. Thank you for your help.

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RE: Dell Inspiron 14R 5420 - new keyboard not working

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Nice to hear from you. We support outside US as well. do let us know if we could be of any further help

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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