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z14 owner
1 Copper

Dell Inspiron 14z 5423 Boot problem - Stuck on Dell logo screen - (NEW POST)

Hi

my Dell Inspiron 14z is stuck on the Dell Logo at boot up.

it was working well yesterday, but just become freeze at boot up

I can't press F2 F8 or F12 because it freezes at this point.

Releasing the residual charge did nothing (I drained the battery, have no courage to remove battery as the procedure is kind of complicated) - same problem

Restarting and tapping F12 highlights 'Boot options' but at this point it freezes.

Restarting with Fn pressed had no effect - same problem.

Any advice greatly appreciated!

Cheers,

Eric

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2 Replies

RE: Dell Inspiron 14z 5423 Boot problem - Stuck on Dell logo screen - (NEW POST)

Hi z14 owner,

Thank you for writing to Dell Community Forum.

Please try to reseat the memory module or check with another memory module.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
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z14 owner
1 Copper

RE: Dell Inspiron 14z 5423 Boot problem - Stuck on Dell logo screen - (NEW POST)

Hi Dell_Akshatha,

I have sent you a private message, not sure if any update?

cheers

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