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seattimy
Copper

Dell Inspiron 15 3552 headset port does not work properly HELP

Hello,

Just ordered and started to use my Dell Inspiron 15 3552 laptop. I realized that something is wrong with the headset port. I have tried to use my earphones and then headphones which the laptop has recognized immediately as a new device connected to it, but the music sound was still coming out from the laptop and did not switch to the earphones / headphones. (Note: I plugged in them properly.)

Please help me what I need to do in this case. I want to use earphones / headphones to listen to music and play videos. I don't want others hear what I am watching / listening.

1 Reply
Jim Coates
Gallium

RE: Dell Inspiron 15 3552 headset port does not work properly HELP

Hello. sorry for the delayed reply -- I got side-tracked by a hurricane and just getting caught up.

Try installing the latest Realtek audio driver that was released 2 days ago. If that doesn't help, contact tech support, or return the laptop if it is still in the return period.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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