So recently I bought 3 Dell Inspiron 15 5000 Series laptops brand new from Dell.com for work. I took 2 of them out of the box and i updated 1 of them to Windows 10 and left the other one with windows 8.1. So I signed the Windows 10 laptop out to a co-worker to use. Co-worker I will name BOB for this. BOB came to me complaining that some of the keys on the laptop stopped working. So I went and took a look at the laptop and sure enough the QWASZX keys along with the TAB, CAPS LOCK, SHIFT keys stopped working. So I gave BOB the laptop that still had 8.1 on it and started trouble shooting this issue. I have had no luck finding an answer. I turned the laptop off and set it aside while working on other issues. Two days later BOB came to me and said the same issue is happening with the laptop I just gave BOB. So I took it back from BOB and again started trouble shooting. I have found this problem wit 3 different Dell Laptops all brand new. SAME keys stop working on all three laptops BUT if I leave the laptops off for a day or 2 the keys start working again. This seems to happen very randomly...Those certain keys work and then stop working and repeat. Does anyone have an answer? I am tempted to the just return them and get something else.
I work in a retail computer shop. We too are having the same issue. One customer, now on her 2nd laptop, same issue. I thought to myself "Surely we can't get two laptops in a row with the same issue." Looks like we did.
i m lo hin hi iue hoee i eem like moe o my keyod i eced hn mo...
^ Im also having this issue though it seems like more of my keyboard is affected than most...
lower left corner of the keyboard isnt working as well as 4 5 r t f g v b
^every key was pressed on my keyboard including the number pad (second line) (excluding the F keys) left alt does work but right one doesnt, niether ctrl works nor does esc or Tab or either shift.
suppose they have a couple days to fix it before i return it...
hope this helps.
any response would be appreciated!
The keys that went out on mine are yuhjnm I am also having problems with my mouse. Could it be an overheating problem? They were out for 2days. My laptop is under 2 months old.