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Dell Inspiron 15 5547 Issue
Dell Inspiron 15 5547 Laptop issue... I bought this laptop in the month of December 2014 and I have warranty up to December 2015. Last week I noticed a damage at the right side corner of the laptop just below LAN port. Its just because of a screw. There was no screw and I din't noticed it till last week. Yesterday when I called customer service they said like they will not cover it under warranty and we have to pay for it in-order to get it repaired. I explained them it was damaged because there was no screw.
When I went through forums for this laptop in dell support website, every post is regarding this issue.
I don't know what to do. If I get this laptop repaired what if this same issue arise again. They will not give any warranty for this. This is not a physical damage. This is just mistake by the DELL.
Why does DELL doesn't care about their customers?
As we purchased DELL products, do we have to face this?
robert p
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November 4th, 2015 11:00
Hi samrat2252,
Thanks for posting.
From what you are posting, the damage does sound like normal wear and tear, and not something that would be covered by warranty. I'd be interested in looking into this further, so please contact me privately and send your information. Thanks.
Regards,
Robert
nsarvaa
1 Message
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June 10th, 2016 15:00
I got exactly same problem. i think this must be design issue. the screw at the back of my laptop missing. pls suggest