Start a Conversation

Unsolved

This post is more than 5 years old

3584

February 5th, 2017 05:00

Dell Inspiron 15 5559 - Laptop shuts down on plugging earphones Ubuntu

Bought lappy from here recently: 

https://goo.gl/0DPjws

Issue with ubuntu 14.04, 16.04, 16.10:

Steps:

1. Laptop charged but not connected to adapter.

2. Earphones(Any) being plugged in

3. Shuts down instantly

Laptop model number: 
LAPDELL-INSPIROAMAZ291042872F19E

Specs: Dell Inspiron 15 5559 (Core i3 (6th Gen)/4 GB/1 TB/39.62 cm (15.6)/DOS) (Matte Black) 

1 Message

February 6th, 2017 13:00

It seems that there is some problems with power saving mode on Intel HD Audio.

Any headphones plugged in - laptop have immidiate power down.

Found suggestion to disable INTEL_AUDIO_POWERSAVE=false  at /usr/lib/pm-utils/power.d/intel-audio-powersave

But this is not very good decision, and i cant say it helps me. In some cases laptop still shuts down.

My laptop is brand new just few days . Dell Vostro 5468 (N017VN5468EMEA01_UGRFB)

Ubuntu 16.04

4 Operator

 • 

13.6K Posts

February 7th, 2017 04:00

Hello. Sorry you did not received an answer but it looks like none of us have any ideas about your issue. All I can think of, is to suggest that you post on the Linux board and see if anyone there knows if it is a Linux issue. If not, then contact tech support.

If you do get it sorted out, please let us know.

1 Message

March 21st, 2017 22:00

I have the same problem with a Dell Inspiron 15 5567.

When laptop run on battery, after enter in session he shut down.

4 Operator

 • 

13.6K Posts

March 22nd, 2017 06:00

I have the same problem with a Dell Inspiron 15 5567.

Hello. If you are running the Ubuntu operating system, I suggest that you post on the Linux board and see if anyone there knows if it is a Linux issue. If not, then contact tech support.

1 Message

March 28th, 2017 03:00

I have the same problem with a Dell Inspiron 15 5559.

When plunged in hands-free laptop will turn off.

No Events found!

Top