8 Krypton

RE: Dell Inspiron 15 7000(7537) WiFi issue

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donibrasko
1 Copper

RE: Dell Inspiron 15 7000(7537) WiFi issue

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Hi IEEE488,

So you think the limited connection is because of installed drivers are not in correct order? If you do i will reinstall the PC again for 3th time 

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8 Krypton

RE: Dell Inspiron 15 7000(7537) WiFi issue

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Hi IEEE488,

So you think the limited connection is because of installed drivers are not in correct order? If you do i will reinstall the PC again for 3th time 

I cannot say absolutely for certain, but if you did not follow that order, then you need to.

One thing you can try first, is to boot into Safe Mode with No Networking, and install NSS. Reboot into Safe Mode with No Networking again then install chipset driver.

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mriley2xl
1 Copper

RE: Dell Inspiron 15 7000(7537) WiFi issue

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I too have a two day old Dell 1500 (7537) with Wi-Fi issues and many other problems. The Intel Smart Connect doesn't work on my or my boss' computer, both identical Dell 7537s. I spent five hours on the phone with them and they finally told me they had never heard of these problems before. I also have problems with it freezing up, won't boot up, says the BIOS for some embedded software are not installed, says I need to elevated my privileges to have access. I am the Administrator, how high can I go. I would love this computer if any of these problems were resolved, but with all this trouble, this computer sucks.

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8 Krypton

RE: Dell Inspiron 15 7000(7537) WiFi issue

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mriley2xl,

What version of Internet Explorer is installed?

Do you have these two Microsoft Updates installed?

KB2903939 and KB2907595

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Highlighted
St3ve88
6 Indium

RE: Dell Inspiron 15 7000(7537) WiFi issue

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Hello


I was very close to buy this model to but changed my mind in the last minute, only because these WIFI issues.

What is the status on this now? Do we have a final solution to fix this problem?

Does the problem appear to the models shortly purchased before Christmas to?

Very excited about your answers. Thanx a lot.

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aleq
1 Copper

RE: Dell Inspiron 15 7000(7537) WiFi issue

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Despite knowing about these issues I have still ordered mine on the 18th Dec. It does look like it is an Intel issue (http://www.intel.com/support/wireless/wlan/sb/CS-034535.htm). A reviewer on youtube has had the exact same issue, and it eventually got replaced with an Atheros card. I have looked it up and for 20 quid I would fix it myself.

The dichotomy is, as highlighted by other members, it has its limitations but it still is a good value machine. My alternative would be a HP envy 15, but  graphics and displays on those laptops are a known issue, and that is significantly higher impact than a wireless card which, until it gets fixed, you can easily connect the laptop via Ethernet cable. 

Ignoring the delivery postponement and the imminent WiFi issue I really look forward to receiving my self-funded Christmas gift. We, as consumers, we asked for a diverse offer, and we received it plus some, but this type of third party issues is the obvious trade-off.

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samsat
6 Indium

RE: Dell Inspiron 15 7000(7537) WiFi issue

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Hi Aleq,

I tried the driver mentioned in the Intel article but it made no difference.

There is a lot of talk about how one installs new drivers and in what order that could make a difference. Unfortunately after trying this for 2 weeks (beta testing for Dell!)  including having my 7260 replaced with another 7260 card the problem was not resolved and I was rapidly getting to the end of my return period so I returned the machine.


I look forward to any new developments. As soon as a definite fix is found (as much as I object having to fix a new machine with a known fault straight out of the box)  I will repurchase.

I look forward to your findings once your machine arrives.

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jacksonkjoseph
6 Indium

RE: Dell Inspiron 15 7000(7537) WiFi issue

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I too have a two day old Dell 1500 (7537) with Wi-Fi issues and many other problems. The Intel Smart Connect doesn't work on my or my boss' computer, both identical Dell 7537s. I spent five hours on the phone with them and they finally told me they had never heard of these problems before. I also have problems with it freezing up, won't boot up, says the BIOS for some embedded software are not installed, says I need to elevated my privileges to have access. I am the Administrator, how high can I go. I would love this computer if any of these problems were resolved, but with all this trouble, this computer sucks.

Hey Mriley2xl,

There are so many here with this laptop and the exact same issue but yet even after calling dell repeatedly and reporting this issue, each time i call them, they say they have never heard of such an issue for this model anywhere and try to make it look like i am lying.

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jacksonkjoseph
6 Indium

RE: Dell Inspiron 15 7000(7537) WiFi issue

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It clearly looks like like there's no end to my misery with this laptop. I have had it replaced once. And now i have let them change the network card of it as well, yet the wifi issue is not solved. Now they say they cannot give a replacement but they can just go on trying changing the network card and the antenna over and over again.

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