Hello everyone. Dell 7567 owner here. I had to join the forum just for this post. Im experiences the random unexpected shutdowns as if all power is lost and then the the computer will restart itself. Seems to happen with approximately 33% battery remaining. Going through dell support and they tried a few things yesterday, and today no change. It again unexpectedly shut off. I am going back to dell support and also trying to fix this issue myself being a former computer tech so i will post here if i figure anything out.
Hi All, Just joined to follow this thread and say for the record that I've also been experiencing this problem. Going to try and downgrade the bios to 1.1.0 to see how that goes.
Good morning Community,
I have one of the units here with me now.
INSPIRON 15 - 7567
Windows 10 1709
Video driver 22.214.171.12474
Dell Wireless-AC 3165 connnection
A/C adapter unplugged
No dump files were found upon taking it out of box
No shut down trips in BIOS logs
I'm now running Youtube on AutoPlay and keeping an eye on it. Here's to hoping the symptom will occur.
First of all thank you for the help Justin.
Please keep in mind that the issue happens while UNPLUGGED and Below 50% Baterry.
Again, thank you.
Happy to work with you LuisR17.
The test unit is at 61% right now. Let's see what happens.
For me it is not related to battery charge amount, generally, it was shut down (before downgrade) during watching videos (youtube or windows media player..)
Understood Emek Durmusoglu. I have 3 Youtube videos running simultaneously right now. Power unplugged.
The test unit is now down to 15% battery. It did do an abrupt reboot without warning but it was for Windows updates.
Windows update installed:
-Video driver version: 126.96.36.19936
-Adobe Flash Player Vulnerability Update
I'm going to drain it to like 5% and then charge it back up and try again.