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5 Iridium

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Also,

Dell Justin is reading and posted updates on pages 5 - 9. Here is one of them listed below:

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1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Issue still exists in 1.4 BIOSversion ... I see 1.1 is working fine. It's 2018 still waiting for the fix.

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1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@winlenq

the also asked me factory reset my laptop...

1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

When I follow these steps, on my BIOS recovery window there is no rollback option. Even Dell support team could not manage. Now they advice me to wait for a bios update or motherboard replacement.  This menu is different for me with just two options. Recover and Reset and either way does not change anything. Thanks anyway. Dell should offer a better version of BIOS instead of suggesting a downgrade.

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1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hello! I have the same problem as you guys. My laptop is 1 month old( dell inspiron 7567) and on 22 or 23 December when I was using facebook video call, it began restarting. Next it restarted after 2 days when watching a movie on VLC player. since than it restarted 4 times in total, every time when it was on battery. I read this post and tried to install BIOS 1.1.0, but when I click install it says: your system exceeds the maximum operating system version supported by this update package. I have windows 10, and 1.2.0 BIOS version. I downloaded the 1.1.0 Bios update from here: www.dell.com/.../DriversDetails . Can someone help me, please?

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5 Rhenium

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

In the Bios, under Maintenance, there is a Option for Bios Downgrade..  Do you have that checked?

While in the Bios, look around for other setting which might look relevant.  If you see something interesting, let us know.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Iron

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

The BIOS does have a function of flashing the BIOS, which suggests that it's possible to get hold of the BIOS in a form that can be applied directly from the BIOS, rather than going through a Windows executable (how would Linux users upgrade their BIOS, otherwise?). Also, I did notice that there seemed to be files accessible to the BIOS that may include a file for recovering the previous version of the BIOS (I think it was called BIOS_PRE.RCV, or something, found by looking around in the BIOS flash function for a BIOS flash file). I wouldn't have any idea about using that recovery file, so you'd have to contact Dell for that.

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1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Can we get a confirmation from DELL that they are working on the fix and possible timeline on when it 'll be available? Even after 100+ users reporting the issue in November DELL went ahead and released 1.4  version which is useless.

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Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@Dracarys_G,

Dell is currently not working towards a fix regarding the shut down concern. Dell is investigating it however by trying to get the shutdown to happen consistently in-house. So far I have been able to replicate the shutdown here on a test system but the shut down behavior is not consistent. My test unit shut down twice on Tuesday last week and has not shut down since ( no Windows updates were applied ). In order for Dell to resolve an issue we have to be able to consistently replicate any one symptom.

I am engaged with Dell's engineering team in order to report the data that I have so far but there is no promise of any results from that just yet.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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5 Rhenium

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

So far I have been able to replicate the shutdown here on a test system but the shut down behavior is not consistent

Justin, getting folks in this thread to list their 7567 configuration is like pulling teeth, could you describe the configuration of your test system?  Even the time the systems were manufactured/purchased could be involved if some bad components made it into the production line.

Mine, which does not seem to exhibit the problem, is below.

Processor  i7  (7700HQ)

Memory   16 GB

Resolution  4K

Drive Configuration  One real Samsung 960 Pro NVMe drive and second SSD.  SATA controller on AHCI.

Wi-Fi adapter    Killer Wireless 1535

Unit received in March 2017

Thanks..

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720