Dracarys_G
1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@DELL-Justin C I agree @saltgrass. This issue seems to be consistant with 2017 machines. I read many users brought the system just few months back. I recieved my unit in Aug 2017 and problem started around oct end. Also let us know if you need any information from us. For us the issue is consistent.

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Sami_Kachai
1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hello , i recently bought a dell gaming laptop and i'm also having this issue , i tried to rollback the bios but it flashes it with the same version (1.4.0) , even dell support isn't responding , please help !!

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chaitugundelli
1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hi Sami

When you bought the laptop and from when on wards you are facing this problem

What is the model number?

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sofistek
2 Iron

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Well, I could upload the HTML generated by System Info on Dell Help and Support app, but I don't seem to be able to (at least from Firefox). Anyway, the config for my Inspiron 15 Gaming 7567 is:

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz

Memory: 16GB

Battery: DELL 71JF452

Drives: TOSHIBA THNSNK128GVN8 M.2 2280 128GB and TOSHIBA MQ01ABD100

Video: Intel(R) HD Graphics 630 and NVIDIA GeForce GTX 1050 Ti

Display mode: 1920 x 1080 (32-bit) (60 Hz)

Built in November 2017

Currently on BIOS version 1.1 (was 1.2 when I experienced the problem).

pyobon00
1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

My Inspiron 7567 randomly reboots 100% of the time. If you need a related log, tell me. If you can solve this problem, you can provide all the information.

Sami_Kachai
1 Copper

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hello , i bought my laptop on the 23rd of december 2017 , i started having reboot issues right after flashing the bios , since the laptop came with free dos , i installed windows 10 and then i installed all the drivers from the dell website thinking thinking that it will make it perform better , now i can't even use it without the AC adapter and i can't even downgrade to a previous version of bios , also the computer shut down right in the middle of directx update , which caused the program to show errors and refuse to reinstall , please help .

sofistek
2 Iron

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Perhaps DELL could get a user who can replicate the problem consistently and frequently to send their machine, offering a replacement first, in order to expedite a fix of this problem that so many of us are having. Either that or work with that user to get all the information needed.

Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@Community,

Dell's engineering team has advised me that the issue will be resolved VIA a BIOS update which will be released around the end of this month.

I will post back here when the BIOS is released.

 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Tags (1)
Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

@Community, 

The Inspiron 7567 BIOS update is delayed due to the Spectre/Meltdown concern.

I will follow-up with more detail later.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Tags (1)
Moderator
Moderator

RE: Dell Inspiron 15 7000 is turning off and restarting after BIOS update

Hi Community,

Please download and install newly released BIOS 1.5.3.

Looking forward to your feedback.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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