While I am using my laptop my keyboard will suddenly stop working, my mousepad will still work but I can't type on anything. Whenever I try to restart or shut down my computer to try and fix this it doesn't shut down properly and the power light is still on but the screen is black. I can't turn the laptop on or off there is just a black screen but the power light is on.
Remove all power from the computer by Unplug the AC adapter from the notebook. Slide and hold the battery release latch to the unlock position and remove the battery to prevent accidental damage to the electronic components: Hold down the Power button for 30 seconds. Plug the battery and the ac adapter in and turn the laptop on.
Click the link below. for troubleshooting your laptop.
Run the diagnostics on your laptop by starting the computer and do the following below.