Unsolved
This post is more than 5 years old
3 Posts
0
2299
Dell Inspiron 15 7559 freeze in audio every 20 minutes
every 20 minutes or so, my audio will just freeze for a quick second and generate a buzzing sound. Its quite annoying when i want to watch a movie. Ive tried changing the audio value from 1 to 0 but still nothing. ive also tried installing the generic audio driver but still no.
Dell-Brad L
Community Manager
Community Manager
•
2.2K Posts
0
October 9th, 2017 10:00
Hi there, have you tried running Diags on the system? Either through the Dell site, or pressing F12 at the Dell startup screen?
Best regards,
Brad
LeafsFan19
3 Posts
0
October 10th, 2017 11:00
the short tests yes. it brought up no errors.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 10th, 2017 15:00
How long have you had this October 2015 laptop? How long have you had this issue?
Where did you make that 1 to 0 change?
Do a quick audio test...
* Turn the laptop off
* Plug the laptop directly into your network router via the rightside network port and RJ45 cable
* Turn the laptop on
* The WiFi should have automatically turned off
* Start the movie and test
LeafsFan19
3 Posts
0
October 10th, 2017 20:00
i bought it back in april of 2016. the issue has been going on since 1 month ago. The value i changed was in registory editor
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
October 11th, 2017 06:00
And 1 month ago, prior to the issue appearing, what operating system driver or software change did you make?
* Turn the laptop off
* Plug the laptop directly into your network router via the rightside network port and RJ45 cable
* Turn the laptop on
* The WiFi should have automatically turned off
* Start the movie and test