LeafsFan19
1 Copper

Dell Inspiron 15 7559 freeze in audio every 20 minutes

every 20 minutes or so, my audio will just freeze for a quick second and generate a buzzing sound. Its quite annoying when i want to watch a movie. Ive tried changing the audio value from 1 to 0 but still nothing. ive also tried installing the generic audio driver but still no. 

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Moderator
Moderator

RE: Dell Inspiron 15 7559 freeze in audio every 20 minutes

Hi there, have you tried running Diags on the system? Either through the Dell site, or pressing F12 at the Dell startup screen? 


Best regards,

Brad

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LeafsFan19
1 Copper

RE: Dell Inspiron 15 7559 freeze in audio every 20 minutes

the short tests yes. it brought up no errors.

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Moderator
Moderator

RE: Dell Inspiron 15 7559 freeze in audio every 20 minutes

How long have you had this October 2015 laptop? How long have you had this issue?
Where did you make that 1 to 0 change?

Do a quick audio test...

* Turn the laptop off
* Plug the laptop directly into your network router via the rightside network port and RJ45 cable
* Turn the laptop on
* The WiFi should have automatically turned off
* Start the movie and test

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LeafsFan19
1 Copper

RE: Dell Inspiron 15 7559 freeze in audio every 20 minutes

i bought it back in april of 2016. the issue has been going on since 1 month ago. The value i changed was in registory editor

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Moderator
Moderator

RE: Dell Inspiron 15 7559 freeze in audio every 20 minutes

And 1 month ago, prior to the issue appearing, what operating system driver or software change did you make?

* Turn the laptop off
* Plug the laptop directly into your network router via the rightside network port and RJ45 cable
* Turn the laptop on
* The WiFi should have automatically turned off
* Start the movie and test

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