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Stanleychen95
1 Copper

Dell Inspiron 15 7567 Freezing

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So I recently (it's been about 3 weeks) purchased a refurbished dell Inspiron 15 7000. Sometimes, when I put my laptop to sleep, it wakes up with this screen. That smaller box is the mouse apparently because it moves when I move my mouse. It doesn't go away, at least when I left it for 10 minutes. 

Also, another freezing problem that I have is that sometimes, my computer spontaneously freezes while I am watching a video. It may have to do with my RAM usage (I've noticed that I have at least 4-5 tabs open) but I also have 8gb ram, which has never been a problem on other computers. The screen doesn't change, and the audio stutters loudly for about 10 seconds before cutting off immediately. Nothing on the screen moves.

All parts are stock. 

Processor: Intel i5-7300 HQ CPU @ 2.5 GHz

Ram: 8 gb

System Type: 64-bit OS

Display Adaptors: Nvidia Geforce GTX 1050 Ti and Intel HD graphics 630

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davous267
1 Nickel

RE: Dell Inspiron 15 7567 Freezing

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Hello, this problem is probably driver-related. For the first one, we have a topic yet (http://fw.to/0eECzxH) – unfortunately still no answer given. Ad 2nd problem: Try to disable hardware acceleration in chrome (in Settings -> Advanced).

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davous267
1 Nickel

RE: Dell Inspiron 15 7567 Freezing

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Hello, this problem is probably driver-related. For the first one, we have a topic yet (http://fw.to/0eECzxH) – unfortunately still no answer given. Ad 2nd problem: Try to disable hardware acceleration in chrome (in Settings -> Advanced).

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Stanleychen95
1 Copper

RE: Dell Inspiron 15 7567 Freezing

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Thank you! Hopefully disabling hardware acceleration will work. I believe I am up to date with my drivers though. Is there an error with a specific driver update?

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amirBHK
1 Nickel

RE: Dell Inspiron 15 7567 Freezing

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update bios

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davous267
1 Nickel

RE: Dell Inspiron 15 7567 Freezing

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For me this problem is caused by the *latest* Intel driver. Try to install an older version.

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Stanleychen95
1 Copper

RE: Dell Inspiron 15 7567 Freezing

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Hey everyone! Here's an update; the problem has stopped for 2 days. The only thing that seemed to work was that I uninstalled the driver for Intel HD Graphics 630, and reinstalled it via the Devicec Manager. My theory is that the dell update app is installing the driver for 530, because that's what it states it is installing, and I'm not so sure it's a typo. Hope that helps!

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davous267
1 Nickel

RE: Dell Inspiron 15 7567 Freezing

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Thanks for info! I will try this in a near future.

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Sam F
1 Copper

RE: Dell Inspiron 15 7567 Freezing

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I have the same issue.  Brand new machine this happens when waking up from sleep mode.  Also if I let it sit about 30-60 seconds the screen goes black, moving the mouse or touch pad/key will then bring up the normal sign in screen.  Very annoying.

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N_Markoh
1 Copper

RE: Dell Inspiron 15 7567 Freezing

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just install last dell update and it fixed the problem

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